Application Analyst

Ubisoft Entertainment; Newcastle upon Tyne; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Ubisoft Entertainment seeks an Applications Coordinator in Newcastle to manage the application portfolio and support the Applications Analyst. The role entails directing daily operations, optimizing service delivery, and leading service improvement projects within a diverse and creative work environment.

Benefits

Personal performance bonus

Private Health Insurance

Life Assurance

Pension

25 days of holiday

Stocked kitchen with snacks and drinks

Fun and casual work environment

Qualifications

• Strong experience with application lifecycle management and vendor coordination.
• Working knowledge of ITIL v4, especially Service Request Management.
• Experience managing procurement activity and vendor contracts.

Responsibilities

• Manage and resolve application-related service requests via the Service Desk.
• Coordinate with technical stakeholders during incident resolution.
• Lead optimisation efforts by analysing service performance metrics.

Skills

Communication

Coordination

Mentorship

Job description

Ubisoft’s 19,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.

Job Description

Working closely with the Applications Manager, this role facilitates the day-to-day application portfolio activities and coordinates the work of the Applications Analyst. This position supports the governance and optimisation of the applications portfolio, ensuring high-quality service delivery and continuous improvement while escalating strategic matters to the Applications Manager.

Key Responsibilities

• Provide day-to-day direction, prioritisation and support to Applications Analyst.
  • Manage and resolve application-related service requests and incidents via the Service Desk across the applications portfolio.
  • Provide functional support and advice to CRC (Customer Relationship Center)users.
  • Maintain up-to-date documentation, knowledge articles, and configuration records.
  • Perform configuration changes, adhering to change enablement procedures.
  • Coordinate with CRCteams and technical stakeholders to ensure clear communication during incident resolution and change implementation.
  • Support the evaluation of tool performance by gathering user feedback, and identifying opportunities for improvement.
  • Support the Senior Applications Analyst with application-related service improvement and optimisation projects.
• Act as the lead coordinator and subject matter expert for application-related service improvement projects.
• Support procurement processes across the applications portfolio, including business requirement gathering, stakeholder coordination, planning, reviews, etc.
• Monitor licence utilisation, costs, and usage trends.
• Lead optimisation efforts by analysing service performance metrics, usage, and user feedback, to recommend and implement improvements.

Qualifications

• Strong experience with application lifecycle management and vendor coordination.
• Working knowledge of ITIL v4, especially Service Request Management and Change Enablement.
• Experience managing procurement activity, licensing, and vendor contracts.
• Ability to lead without formal line management; skilled in mentoring and delegation.
• Excellent communication and coordination abilities across departments.

Additional Information

In line with Ubisoft's hybrid work model, our flexible work policy includes a minimum of three days per week in our Newcastle office, with the option to work from home up to two days.

With Ubisoft CRC, you will receive a competitive salary along with:

• Personal performance bonus
• Private Health Insurance (including eye care and dental)
• Life Assurance
• Pension
• Significant discount on the world’s best video games
• Access to Ubisoft's back catalogue on PC
• 25days of holiday
• We work in the heart of Newcastle city centre, right on top of Haymarket metro station in a lively, international and creative space.
• A kitchen stocked withcereals, fruits, unlimited filtered water, teas, coffee
• Regular professional and social events
• A casual dress code
• Fun, we like to work hard but have a laugh too!

Ubisoft offers the same job opportunities to all, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age. Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our players’ community.