Application Analyst

Ubisoft; Newcastle upon Tyne; On-site; GBP 30,000 - 45,000; Full time

Job summary

Ubisoft is seeking an Application Analyst for their Newcastle upon Tyne office. This role involves supporting application portfolio activities, managing service requests, and leading improvement projects. The ideal candidate will have strong experience in application management and excellent communication skills.

Qualifications

• Strong experience with application lifecycle management.
• Working knowledge of ITIL v4.
• Experience in managing procurement and vendor contracts.

Responsibilities

• Manage and resolve service requests and incidents.
• Coordinate application-related service improvement projects.
• Monitor licensing and usage trends.

Skills

Application lifecycle management

Vendor coordination

Communication

Coordination abilities

Job description

Application Analyst, Newcastle upon Tyne

Working closely with the Applications Manager, this role facilitates the day-to-day application portfolio activities and coordinates the work of the Applications Analyst. This position supports the governance and optimisation of the applications portfolio, ensuring high-quality service delivery and continuous improvement while escalating strategic matters to the Applications Manager.

Key Responsibilities

1. Provide day-to-day direction, prioritisation, and support to Applications Analyst. Manage and resolve application-related service requests and incidents via the Service Desk across the applications portfolio. Provide functional support and advice to CRC (Customer Relationship Center) users. Maintain up-to-date documentation, knowledge articles, and configuration records. Perform configuration changes, adhering to change enablement procedures. Coordinate with CRC teams and technical stakeholders to ensure clear communication during incident resolution and change implementation. Support the evaluation of tool performance by gathering user feedback and identifying opportunities for improvement. Support the Senior Applications Analyst with application-related service improvement and optimisation projects.
2. Act as the lead coordinator and subject matter expert for application-related service improvement projects.
3. Support procurement processes across the applications portfolio, including business requirement gathering, stakeholder coordination, planning, reviews, etc.
4. Monitor licence utilisation, costs, and usage trends.
5. Lead optimisation efforts by analysing service performance metrics, usage, and user feedback to recommend and implement improvements.

Qualifications

• Strong experience with application lifecycle management and vendor coordination.
• Working knowledge of ITIL v4, especially Service Request Management and Change Enablement.
• Experience managing procurement activity, licensing, and vendor contracts.
• Ability to lead without formal line management; skilled in mentoring and delegation.
• Excellent communication and coordination abilities across departments.