Application Analyst

JR United Kingdom; Kentford; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Applications Analyst to enhance manufacturing operations through effective ERP system management. This role involves troubleshooting, user support, and optimizing system features to ensure seamless operations. The ideal candidate will possess strong analytical skills and the ability to communicate technical concepts clearly to non-technical users. Join a passionate team committed to making gardening accessible for all, where your contributions will help inspire and empower gardeners of all levels. Embrace the opportunity to innovate and grow in a supportive environment.

Qualifications

• Experience with ERP systems in manufacturing and supply chain environments.
• Hands-on knowledge of production planning and inventory management.

Responsibilities

• Maintain and optimize ERP systems for manufacturing operations.
• Troubleshoot system issues and provide user training.

Skills

ERP Systems

SQL

Problem-Solving

Data Analysis

User Support

Tools

Sage X3

Job description

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At Mr Fothergill's Seeds we are in the business of bringing gardens to life. Known for our exceptional range of seeds, garden products and horticultural expertise with well-known brands such as Mr Fothergill’s, Johnsons, DT Brown and Darlac our products can be found in garden centers, big retailers and direct to consumers through our websites and catalogues. We have a legacy of quality, a loyal customer base and are committed to inspiring and empowering gardeners of all levels.

We are a passionate team with a strong can-do attitude. We show respect to one another and are keen to innovate on our respective areas of expertise. We value agility, understand the journey our business is on and strive to add our unique mark onto that journey. We work hard but don’t forget to have fun. Our company purpose is “Helping Everyone Grow” and we extend that purpose to everything we do.

The Applications Analyst to support and maintain our business systems, ensuring they run smoothly for manufacturing operations. In this role, you will assist with troubleshooting issues, updating system features, and helping teams use the ERP effectively. If you have experience with ERP systems, enjoy problem-solving, and can communicate technical information clearly.

Core Responsibilities:

• ERP System Management: Maintain, optimize, and support ERP systems to enhance manufacturing operations.
• Cross-Functional Collaboration: Work with key departments to align system improvements with business needs.
• User Support & Training: Troubleshoot system issues, provide user support, and train employees on best practices.
• SQL & Data Management: Modify SQL views to support troubleshooting and data analysis.
• System Upgrades & Implementations: Plan and coordinate ERP upgrades, patches, and new feature deployments.
• Vendor & IT Coordination: Collaborate with IT teams and software vendors to ensure system performance and security.
• Process Automation: Identify and implement automation opportunities to improve efficiency.
• Documentation: Maintain system configurations, troubleshooting guides, and training materials.

We are looking for someone who has gained experience of working with ERP systems (Sage X3 preferred) within a manufacturing and/ or supply chain environment and have hands-on knowledge of manufacturing modules such as production planning, MRP, inventory management etc. You will also demonstrate:

• Excellent analytical and problem-solving skills. Capable of diagnosing system issues, identifying root causes, and implementing effective solutions.
• Ability to communicate technical concepts to non-technical users in a clear manner. Experience conducting end-user training and creating user-friendly documentation or guides.
• Experience with system integrations (ERP to other systems), APIs, or data migration projects is a plus. Familiarity with EDI or connecting ERP with shop floor systems is beneficial.

The world of gardening should be accessible to all and it’s important that our teams reflect the diversity of our customers, ensuring that our products meet everyone’s needs. Therefore, we very much welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual orientation, or age. We’re ‘rooting’ for you!