Application Advisor

AUTOPAY; Austin (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking an Application Advisor to enhance customer experience and assist with credit applications. This fully remote position offers a competitive hourly wage of $17 plus commissions and a range of employee benefits, promoting a positive work-life blend.

Benefits

Generous paid time off

Competitive pay based on skills and experience

Paid Holidays

Health, Dental, and Vision Insurance

401(k) Matching Plan

Qualifications

• 2+ years previous customer service and credit/loan processing experience required.
• Excellent verbal and written communication skills.
• Understanding of customer sensitive information protection protocols.

Responsibilities

• Contact customers to collect data, verify documents, and ensure application completion.
• Assist customers with completing credit applications and provide excellent service.
• Maintain an up-to-date filing system and records.

Skills

Communication

Customer Service

Problem Solving

Analytical

Technical Skills

Education

Bachelors Degree or Equivalent Experience

Tools

MS Office

Job description

*We are currently hiring for Application Advisor located in all States EXCEPTwe are not able to move forward with candidates that live in: CA, NY, PA WA, DC, IL, OR and MUST BE LOCATED WITHIN THE UNITED STATES.

This position is 100% remote. The hours range with multiple shifts from 8am-7pm Central and includes every Saturday 8am-7pm Central (one day off M-F for a total 5-day work week).

We are a driven, creative, diverse, and analytical team, passionate about continuous learning around our customers. We value empathy for the customer experience, as well as a quantitative focus on driving business metrics. We hold ourselves accountable to our core values - the 5 C’s of TRESL: Character, Customer-centricity, Compassion, Collaboration, & Courage.

SUMMARY

Tresl promotes an empowered culture that encourages personal, professional, and business growth. We focus on the highest quality environment for people, products, and technology, and facilitates a cohesive community by actively encouraging communication between all. Some of the benefits we offer are:

Application Advisors are responsible for connecting with customers to collect data, verify documents and ensure the completion of applications.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include achieving positive results in the following key areas:

• Contact customers directly from warm sales leads generated from business partner websites and phone lines.

• Assist customers with completing credit applications.

• Provide excellent customer service by providing prompt, informed, professional and accurate service and support.

• Troubleshoot and resolve customer concerns in a timely, friendly and accurate manner.

• Ensure appropriate records are maintained.

• Maintain an up-to-date and accurate filing system.

• Successfully complete a comprehensive training program and maintain up-to-date knowledge of business and lender partner offerings.

• Perform other job duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND ABILITIES

• Education: Bachelors Degree or Equivalent Experience.

• Experience: 2+ years previous customer service, credit/loan processing experience.

• Language/Communication/Interpersonal: Excellent verbal and written English communication skills with ability to effectively communicate via the phone and email. Multilingual capabilities to include Spanish are a plus.

• Customer Service: understanding of customer sensitive information protection protocols. Excellent customer service, case management and follow-up skills.

• Analytical: Results-driven, highly motivated, self-starter. Solid knowledge and understanding of credit and lending.

• Technical: Proficient in MS Office (Word, Excel, Outlook). Type a minimum of 50 words per minute with high accuracy.

COMPENSATION

$17.00 per hour plus commissions

BENEFITS

• Generous paid time off available to promote a great work life blend
• Competitive pay depending on relevant skills, education and experience:
• Up to 15 Paid Days Off
• Paid Holidays
• Robust Health, Dental, and Vision Insurance Offerings
• Employer paid Long and Short-term Disability and Life insurance
• Flexible Spending Accounts (FSA)
• Employer Contribution to Health Savings Accounts (HSA)
• Employer Matching 401(k) Retirement Savings Plan

NON-PHYSICAL DEMANDS

Change of tasks, performing multiple tasks simultaneously, working with others as part of a team, and irregular schedule/overtime may be required at times.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit. The employee is frequently required to stand, walk, use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MACHINES, TOOLS, AND EQUIPMENT

A person working in this position can be expected to work with a computer workstation and/or laptop, phone, copier, and fax.

Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

The Savings Group (including all its subsidiaries: AUTOPAY, RateGenius Loan Services, Inc., and Innovative Funding Services dba Tresl) is an equal opportunity employer. With regard to hiring and promotions, qualified persons will not be denied employment opportunity based on race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age 40 and over, disability, military status, or genetic information. Any questions or concerns about our EEO policy should be directed to Human Resources