Application Administrator

iberdrola; Glasgow; Hybrid; GBP 37,000 - 44,000; Full time

Job summary

Join a leading company as an Application Administrator, providing crucial support within the Customer Management team at ScottishPower, Glasgow. You will enhance customer service experiences using platforms like Salesforce and be pivotal in developing processes for operational success. The role involves collaborative work and continuous self-development, with numerous benefits to support your career.

Benefits

36 days annual leave

Share Incentive Plan

Technology Vouchers

Electric Vehicle Schemes

Options for dental/medical insurance

Qualifications

• Ability to work in a fast-paced environment with changing priorities.
• Knowledge of policies and procedures in Energy Networks.
• Interest in developing technical skills.

Responsibilities

• Provide 1st line support for customers, responding to incidents.
• Maximize Customer Experience through process documentation.
• Prepare results for departmental KPI discussions.

Skills

Attention to detail

Customer service

Communication skills

Ability to adapt to change

Education

Experience using SAP PM

Excellent IT skills

Tools

Salesforce

MS Office Suite

Job description

Application Administrator page is loaded

Application Administrator

Solicitar locations Reino Unido, Glasgow posted on Publicado hace 2 días time left to apply Fecha final: 28 de junio de 2025 (Quedan 11 días para realizar la solicitud) job requisition id R-19209

Application Administrator

ScottishPower HQ, Glasgow

Salary starting from £37,560

Flexible and Hybrid Working

Help us create a better future, quicker

The role of Application Administrator sits within the Customer Management Value Stream in the Centre of Excellence within SP Energy Networks. In this role, you will provide support for our Salesforce solutions; you will have a requirement to respond to a wide range of enquiries on an ongoing basis, ensuring all aspects of customer service are met in order to provide a comprehensive high-quality data and business support service for our solutions.

What you'll be doing

In addition to being the 1st line support function for internal and external customers, responding to and resolving incidents raised in ITNow across various system applications in line with current SLA's, you will also maximise Customer Experience through development and implementation of process documentation ensuring they are kept fully updated with any changes.

You will also be instrumental in the IT roadmap and will be a key player in our Salesforce projects to deliver testing, training and communications while taking ownership of associated issues that arise.

Be aware of outstanding actions through regular meetings with your fellow administrators and prepare results for discussion within meetings to enable full vision of scorecard and departmental KPI's to the wider business.

Working as a team to deliver the CoE Business Plan as a whole, you will have a positive approach to self-development and accommodate training to grow your technical knowledge.

What you'll bring

We are looking for an initiative-taker and someone with the ability to work independently and as part of a team. The ability to prioritise workload whilst also dealing with urgent matters in a timely manner are key.

You will also possess the following:

· Awareness of Energy Networks policies and procedures

· Working knowledge of Business Systems

· Meticulous attention to detail

· Ability to work in a fast-paced environment with changing priorities

· Interest in developing your technical skills

· Knowledge of the Salesforce platform and our solutions would be advantageous

Minimum Criteria:

• Excellent IT skills (including MS Outlook/Word/PowerPoint/Excel)

• Previous experience of using SAP PM

• Excellent customer service and communication skills

• Ability to adapt to change (business change/system change/process change)

What's in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that - so that you have everything you need to take care of your world - today and tomorrow. That's why our benefits include:

• 36 days annual leave

• Holiday purchase - perfect your work/life balance with extra annual leave

• Share Incentive Plan and Sharesave Scheme

• Payroll giving and charity matched funding

• Technology Vouchers - save more and spread the cost of your technology purposes

• Count us in - pledge to reduce carbon emissions and help fight climate change

• Electric Vehicle Schemes - to help you transition to green/clean driving

• Cycle to Work scheme and public transport season ticket loans

• Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments

• Life Assurance (4x salary)

• Access to 'nudge' financial wellbeing support

• Plus, shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why SP Energy Networks

SP Energy Networks is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the Northwest of England. We operate over 4000km of cables and lines that make-up the transmission network - connecting infrastructure like wind farms into the electricity system. It's a role that puts us right at the heart of Scotland's ambition to be Net Zero by 2044. And we're taking it very seriously. We're investing >£5.5 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in.

We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [e-mail].

Información Movilidad
Tenga en cuenta que cualquier solicitante que no sea ciudadano del país de la vacante estará sujeto al cumplimiento de los requisitos de inmigración aplicables para trabajar legalmente en ese país. En caso necesario, la empresa ayudará al empleado con los requisitos de inmigración necesarios.

June-28-2025