Apple Retail Store Manager

Hollybank Trustees Ltd; Chelmsford; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Uncapped commission

Career progression

Training hours

EAP

Loyalty awards

Pension scheme

Charity fundraising

Staff discounts

Job summary

Select Technology Group, an Apple Premium Reseller, is seeking a dynamic Store Manager for our Chelmsford store. You will lead a high-performing team, uphold Apple standards, and drive daily operations to deliver outstanding customer service.

With at least 5 years in retail management, you will develop sales strategies, manage budgets, and inspire staff to achieve targets while maintaining a welcoming environment for customers and partners.

Qualifications

• Minimum 5 years retail management experience.
• Strong organisational and people-management skills.
• Passion for delivering excellent customer experience.

Responsibilities

• Influence across the organisation and model credibility.
• Communicate retail strategy to store team.
• Drive store revenue to meet or exceed budget.
• Lead and coach the store management team.
• Deliver engaging customer experiences in-store.
• Provide feedback to Retail Director on development.
• Coordinate with marketing to meet sales budgets.
• Lead innovation and retail theatre concepts.
• Ensure weekly schedules for engagement activities.
• Be first point of customer escalation.

Job description

Location: On site / Chelmsford, UK
job type: Permanent / Full-time
Sector and subsector: Retail | General
Salary: Competitive salary

Store Manager

Competitive Salary-DOE

Irish owned and operated, Select Tech Group comprises a multi-channel portfolio, bringing the most distinctive technology brands to our retail, business and education customers and partners.

Select Technology Group operates across 55 locations and welcomes 4 million customers annually.

• Select Apple Premium Reseller redefines Apple sales, service repairs and solutions.
• DID with over 55 years experience in the latest home appliance technology solutions.
• Blink 24, the group’s boutique distributor.

Select (part of the Select Technology Group) is the leading Apple Premium Reseller in the UK and Ireland with 21 stores across Ireland and the UK.

Unlock your potential with us

Join our network of talented experts today.

At Select Tech Group, we’re passionate about unlocking the full potential of Apple products to inspire creativity and innovation for people and businesses alike.

We believe in creating an environment where innovation thrives. And like the latest iPhone or iPad model, you’ll be working at the forefront of the technology in the retail sector.

As part of our talented team, you’ll have the opportunity to grow professionally, access over 10,000 hours of training, tackle exciting challenges, and make a real difference.

So, what’s in store for your career? Join us, and help us shape the future of technology, one Apple product at a time.

Together, let’s make extraordinary things happen.

Our benefits / Our perks (Perks for your quirks)

At Select Tech Group, we believe everyone can achieve great things and realise their potential.

Our dedication to delivering a best in-house experience has seen us develop a comprehensive and supportive benefits package that not only celebrates our talented crew for their wide-ranging achievements, passions, talents and quirks, but also puts their health and well-being first.

Core benefits:

Uncapped commission - Make your own sales commission with no upfront costs or tariffs.

Career pathways - Excellent internal promotion opportunities to dial up your development.

Learning and development - Access to over 10,000 hours of training courses each year.

Employee Assistance Programme (EAP) - 24/7 access to confidential advice and counselling for employees and immediate family members.

Employee loyalty awards - From your first day to your last - we never miss an opportunity to celebrate a personal or long service milestone.

Pension Scheme

Charity fundraising - Give something back to a charity of your choice through our employee fundraising activities.

Great employee, family and friend discounts - Exclusive treats and offers for all the brands you love - and people you love.

The Role

We are looking for a dynamic Store Manager in our Chelmsford Store. As Store Manager, you will represent the best of the company. You will be responsible for establishing a consistent, efficient, and high performing store and maintaining the high standards required within an Apple Premium Reseller.

Your store will provide our customers with the best impression of our business.

Showcasing the full Apple product line in a customer-friendly environment, Select is renowned for providing outstanding customer service.

Whether you are a consumer or a professional customer, you will enjoy friendly, knowledgeable advice and support at a store conveniently located near you.

Responsibilities include, but are not limited to:

Positively influence at all levels in the organisation and demonstrate creditability and maturity in the role.

Communicate and reinforce our retail strategy across all store management, ensuring all individuals understand the impact of this on their store and the role their store plays in the local community.

Develop and drive the Store revenue to achieve and/or exceed budget and manage all associated costs in-line with the budget parameters.

Provide encouragement and leadership, ensuring revenue budgets are achieved and costs managed within budget parameters.

Coach and develop your own Store management team.

Deliver an engaging customer experience for sales and service in your own Store.

Provide constructive and candid feedback to the Retail Director on areas of development in the business.

Liaise and provide constructive feedback to the marketing team and Retail Director on what does / does not work well or what is required to aid meeting the sales budget for the store.

Lead and/or help shape the future retail and/or service strategy, by providing relevant / candid feedback that not only amplifies the store (market dominance) but supports the overall development / market leadership.

Lead (or work with Apple) on innovation / first to market concepts in our store to deliver true retail theatre and landmark retail concepts.

Ensure weekly schedules (Retail entertainment / customer engagement in Apple development / learning area) are in place for interactive (video) and/or (personal) engagement with group audiences to build customer engagement / brand loyalty to Apple.

Be the first point of customer escalation within the store.

Liaise with the Management company to ensure we conform to all landlord requirements and build a future working relationship with the centre management.

General management for all store related maintenance to ensure it is legally compliant along with being Apple audit

ready compliant.

Carry out all requests / tasks from the Retail Director and deliver this as appropriate with the same passion and clarity as you have received them.

Assist retail operations on store merchandising and Apple store audits

• Knowledge of best practice, retail theatre (experiences) and effective strategies in retail.
• Ability to maintain effective communication and working relationships with all touch points.
• Strong organisational and management skills with a core focus on attention to detail.
• Ability to spot and read retail trends and utilise any data available to assist.
• Natural leader with an ability to coach and inspire.
• Patience and an ability to work under pressure and time restraints.
• Minimum of 5 years’ Retail Management experience.

Preferred Additional Skills

• Knowledge of ‘Consumer Protection Act 2007’
• An understanding of what our “Service” proposition is and how it plays an integral part of the overall business offering.
• Desirable but not essential to hold (current) and/or undertake the ACiT/ACMT/ACSP certifications to have better understanding of the business.