Apple Retail Service Technician

Select Tech Group; Ipswich; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Fantastic Employee discounts

Employee Incentives

Employee Assistance Programme (EAP)

Recognition of Long Service

Job summary

Select Technology Group, the leading Apple Premium Reseller in the UK and Ireland, seeks a dynamic Retail Service Technician in Ipswich. You will receive full on‑the‑job training with the aim of achieving ACiT within six months.

Join a motivated team focused on exceptional service and store performance, where every day brings new challenges and opportunities to showcase Apple expertise and customer care. You will work in a busy, customer‑facing environment and help ensure delighted customers and

Qualifications

• Must be 18 years or older and have the right to work in the UK.
• Willing to undergo full on‑the‑job training; ACiT within 6 months.
• Demonstrate passion, knowledge and determination for Apple products.
• Ability to provide outstanding customer service.

Responsibilities

• Maintain high store standards and provide exceptional service and repairs.
• Perform initial troubleshooting and book devices in for service.
• Carry out physical repair of iOS devices.
• Manage inventory and liaise with customers.
• Contribute to achieving store sales and service metrics.
• Work as part of a supportive team.

Job description

Location: On site / Ipswich
job type: Permanent / Full-time
Sector and subsector: Retail | General
Salary: Competitive salary

Full-time (38 Hours)

Have you ever wondered what is inside your iPhone or how it works?

Select (part of the Select Technology Group) is the leading Apple Premium Reseller in the UK and Ireland with 20 stores across the Uk and Ireland.

We are looking for a dynamic individual with the natural drive and enthusiasm to become dedicated Retail Service Technician in our store in Ipswich . This is an exciting role where no two days are ever the same.

You will receive full onthejob training to help you make a success of this fantastic opportunity. Within 6 months of joining us, we would anticipate that you will have achieved the recognised accreditation of Apple Certified iPhone Technician (ACiT).

Working as part of a supportive and knowledgeable team, the Retail Service Technician is at the heart of the overall performance of your store with regards to service and repairs. We will provide all the training and support you need for you to establish your store as a consistent, efficient and high performing store. You will be responsible for maintaining the high standards required within an Apple Premium Reseller and ensuring that customers are delighted with the repair and support services we provide.

As you progress within the role, we will provide all the development you need to be able to undertake all aspects of servicerelated duties carried out in store including initial troubleshooting, booking devices in for service, physical repair of iOS devices, inventory management, customer relations and control over Apple metric scores.

Showcasing the full Apple product line in a customerfriendly environment, Select is renowned for providing outstanding customer service.

The training you will receive will give you the enviable position of being the first to hear about new Apple products and initiatives.

You will be joining a team which is extremely driven to not only meet but exceed all sales and service performance goals, all whilst demonstrating your personal ethos of 'no limits'.

Your store will provide our customers with the best impression of our business, attaining where possible the required metrics set out by Apple.

What do you get from working at Select?

• A growing love and passion for all things Apple
• Fantastic Employee discounts
• Employee Incentives
• Employee Assistance Programme (EAP)
• Recognition of Long Service

If this sounds like a place you would like to work, you are aged 18 years or over, have the Right To Work in the UK and you can demonstrate your passion, knowledge and determination, then we would like to hear from you.

Please note that this role is a full-time role.

Other titles for this role are: Apple Technician, iOS Technician, IT Support, Repair Technician, First Line Technician, Second Line Technician, Service Technician, iOS Expert, Hardware Technician, Software Technician, iOS Engineer, iOS Genius, Service Specialist, iPhone Specialist, Apple Specialist, Junior Apple Specialist, Senior Apple Specialist.