Antiques Home Visit Coordinator

Jobtailor; Cambridge; On-site; GBP 24,000 - 36,000; Full time

Job summary

Jobtailor in Cambridge is seeking a proactive customer service coordinator to manage Home Visit bookings. You will ask structured questions, confirm appointments, and maintain a clean, accurate diary using our CRM.

This role requires a warm phone manner, excellent communication, and a genuine interest in antiques and collectibles. You will chase incomplete forms, rework diaries for high-priority visits, and feed insights to senior buyers.

Qualifications

• Proven track record in a customer service role.
• Excellent communication skills with the ability to build rapport quickly.
• Demonstrable experience managing ever changing diaries.
• Experience working with a CRM or booking system.
• Genuine, broad interest in antiques, vintage items or collectibles.
• Working knowledge across categories such as jewellery, watches, silver, militaria and general antiques.
• Ability to make outbound calls for most of the day.
• Ability to ask sensible questions and identify promising leads.
• Strong organiser skills for managing a live diary and booking pipeline.
• Warm, clear phone manner.
• Comfortable logging clear, structured notes in a CRM or booking system.

Responsibilities

• Call every customer who submits a Home Visit request promptly and reliably.
• Ask structured questions about item type, age, quantity, condition and known history.
• Confirm appointment date, time and address using the internal platform.
• Set honest customer expectations about Home Visits without providing an actual phone valuation.
• Prepare and send triage summaries to visiting buyers.
• Manage and organise the Home Visit booking pipeline and diary.
• Chase incomplete forms and prevent double-bookings or gaps.
• Rework diaries to accommodate customers and high-priority visits.
• Handle reschedules and cancellations.
• Flag potentially high-value or unusual items to senior buyers.
• Identify booking and qualification patterns and feed insights back to improve the process.

Skills

Customer service experience

Excellent communication

Diary management

Organisational skills

Warm phone manner

Rapport building

Ability to outbound call

Structured questioning

CRM/booking system knowledge

Tools

CRM or Booking System

Job description

Jobtailor in Cambridge is seeking a proactive customer service coordinator to manage Home Visit bookings. You will ask structured questions, confirm appointments, and maintain a clean, accurate diary using our CRM.

This role requires a warm phone manner, excellent communication, and a genuine interest in antiques and collectibles. You will chase incomplete forms, rework diaries for high-priority visits, and feed insights to senior buyers.