Antiques & Collectibles Customer Booking Specialist

WeBuyVintage; Cambridge; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

4-day working week

Employee discounts via Bright Exchange

Employee Assistance Programme

Online learning platform

Job summary

WeBuyVintage is seeking a personable, in-field Home Visit buyer support representative based in Cambridge. You will primarily speak with customers over the phone to confirm appointments, gather details about what they own, and set up visits with our buyers while learning the value criteria on antiques and collectibles.

The role emphasizes outstanding customer service, clear note-taking in a CRM, and strong diary management as you qualify leads and schedule visits across the UK.

Qualifications

• Proven track record in a customer service role.
• Excellent communication skills with the ability to build rapport quickly.
• Demonstrable experience managing ever changing diaries.
• Experience working with a CRM or booking system.

Responsibilities

• Outbound calling - call every customer who submits a Home Visit request, promptly and reliably, so no one is left waiting to hear from us.
• Triage & qualification - ask structured, friendly questions about what the customer has to build a realistic picture of what a visit is likely to be worth.
• Confirm the appointment - using our internal platform, agree a date, time and address with the customer and log clear, accurate details for the visiting buyer.
• Set customer expectations - give customers a fair, honest sense of what a Home Visit involves and what may or may not have resale value, without giving an actual valuation over the phone.
• Brief the visiting buyer - hand over a clear triage summary ahead of each visit, so the buyer arrives prepared rather than walking in blind.
• Own the booking diary - manage the Home Visit booking pipeline, keep it organised, chase incomplete forms, and avoid double-bookings or gaps.
• Handle reschedules and cancellations - smoothly and without friction, keeping the diary full and the customer experience positive.
• Flag the unusual - where a customer describes something that sounds genuinely high-value or out of the ordinary, flag it to a senior buyer ahead of the visit.
• Feed insights back - spot patterns and help improve how customers are qualified before they reach you.

Skills

Customer service

Outbound calling

Building rapport

Diary management

Phone etiquette

CRM notes

Tools

CRM system

Booking system

Job description

WeBuyVintage is seeking a personable, in-field Home Visit buyer support representative based in Cambridge. You will primarily speak with customers over the phone to confirm appointments, gather details about what they own, and set up visits with our buyers while learning the value criteria on antiques and collectibles.

The role emphasizes outstanding customer service, clear note-taking in a CRM, and strong diary management as you qualify leads and schedule visits across the UK.