Anti-Social Behaviour Community Officer

Colchester Borough Homes; Colchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local housing service provider in Colchester is seeking an enthusiastic Anti-Social Behaviour Officer to address community safety issues. The role involves managing caseloads and working with both victims and perpetrators to effectively resolve anti-social behaviour. Applicants should possess excellent communication skills and have the ability to work collaboratively with partner agencies. A driving licence and vehicle use are essential. Competitive salary and benefits offered.

Benefits

Local Government Pension Scheme with 20.8% employer contribution

Generous annual leave entitlement, increasing with service

Access to Employee Assistance Programme

Free parking

Discounted gym membership

Volunteering Day per year

Agile Working flexibility

Qualifications

• Experience dealing with anti-social behaviour enforcement and prevention.
• Passion for holistic approaches to working with perpetrators and witnesses.
• Full clean driving licence and vehicle use are essential.

Responsibilities

• Patrol hot spot areas of increased anti-social behaviour.
• Undertake proportionate enforcement action with regular case monitoring.
• Deliver excellent customer service to prevent anti-social behaviour.

Skills

Excellent written and verbal communication skills

Knowledge of IT systems

Ability to manage a caseload

Job description

Fixed Term 15 months, 37 hours per week, Monday to Friday

Colchester Borough Homes is looking for an enthusiastic and motivated community based Anti-Social Behaviour Officer. Working within the Community Safety Team as a specialist officer you will be required to have a knowledge of both enforcement and preventative action when dealing with anti-socialbehaviour, as well as experience of managing a caseload and preparation of legal documentation.

You will be required to have a passion for providing a holistic approach to working with both perpetrators and witnesses of anti-social behaviour.

Excellent written and verbal communication skills and able to demonstrate a good knowledge of IT systems are also essential.

Key Responsibilities:

• Patrol identified hot spot areas of increased levels of ASB
• Proven ability to undertake proportionate enforcement action ensuring that cases are regularly monitored, customers updated and appropriate actions are taken
• Delivering excellent customer service to prevent anti-social behaviour, working with perpetrators to change behaviour and supporting victims to ensure that we resolve cases effectively and as quickly as possible.
• Working closely with partner agencies to create and maintain sustainable communities.

Benefits of working for CBH

In return, we are offering a competitive salary, including excellent benefits, which include:

• Local Government Pension Scheme with a 20.8 % employer contribution
• Excellent training, development, and progression opportunities
• Generous annual leave entitlement, 23 days annual leave (increasing to 26 days after 5 years’ service), plus bank and public holidays and two extra company holidays during the Christmas period.
• The opportunity to buy up to another 5 days holiday, subject to conditions
• Access to an Employee Assistance Programme
• Employee Benefits Platform
• Provision of a smartphone and laptop
• Free parking (for when you’re in the office)
• Discounted gym member - corporate membership rate at Leisure World and the Northern Gateway.
• 1 Volunteering Day per year
• Free Flu Jab
• Agile Working at Colchester Borough Homes means having some flexibility about when, where and how we work to best meet the needs of your role and service area.

Other employee benefits include payment of a professional subscription, free yearly eye tests plus a contribution towards glasses for VDU use.

Interested? For an informal discussion please contact: Nathan Suley, Community Safety Manager on 07776497137.

A full clean driving licence and use of a vehicle is essential.

Interviews will be held face to face. Interview date to be confirmed.

Equality & Diversity Commitment

Colchester Borough Homes is an equal opportunities employer. As part of our continued commitment to Equality and Diversity, and our workforce accurately reflecting the community we represent, we welcome applicants from all backgrounds, and applicants who have status as an individual with a physical or mental disability. We are a Disability Confident Employer and a Mindful Employer. We also hold accreditations for Working Well, Investors in People Gold status and the Armed Forces Covenant.

How to apply:

Step 1 – Read the advert, Job Accountability Statement and Person Specification

Step 2 – Click ‘Apply online’ below and complete the application form in full, ensuring that you indicate how you meet the criteria contained within the Person Specification

Step 3 – Press ‘submit’