Anti-Social Behaviour (ASB) Caseworker

Edgy Design Studio - Goedgy.com; Leicester; Remote; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking dedicated Anti-Social Behaviour Caseworkers to enhance customer experience and deliver resolutions. This role offers the opportunity to manage cases from start to finish, ensuring that customer commitments are met. You will work closely with various stakeholders, including police and local authorities, to resolve issues creatively while preparing legal cases when necessary. Comprehensive training will be provided, and you will play a vital role in driving service innovations through data insights. Join a passionate team committed to making a difference in the community.

Qualifications

• Experience managing anti-social behaviour cases and working with external stakeholders.
• Understanding of laws around housing and safeguarding.

Responsibilities

• Provide efficient customer journeys and manage complex cases.
• Prepare and present cases in court, collaborating with partners.

Skills

Anti-Social Behaviour Case Management

Stakeholder Engagement

Communication Skills

Digital Solutions Adoption

Problem-Solving

Mediation and Conflict Resolution

Job description

Here at Stonewater, we are seeking Anti-Social Behaviour (ASB) Caseworkers – someone to take ownership of casework from start to finish, ensuring our ASB Customer Commitments are understood and delivered. This is an exciting new role within our Customer Experience (CX) directorate. The role is predominantly remote, so your location isn’t the most important thing to us. However, we’re particularly keen to recruit to support our operational delivery in the following areas:

• Herefordshire
• Leicestershire
• Bristol
• Somerset
• Wiltshire
• Thames Valley
• Hampshire

You’ll provide customers with an efficient journey that delivers resolution and next steps, demonstrating sophisticated influencing and negotiation skills. You will prepare and present cases at court to an excellent standard. You’ll be responsive to changing customer needs and show compassion, managing challenging conversations with customers experiencing hate crime, domestic abuse, trauma, complex financial issues, and other experiences.

Collaboration with partners such as the Police, Local Authorities, Mental Health Services, and external mediation and legal services is essential to the role’s success.

Legal action is often a last resort; we aim to find creative solutions to resolve cases. When legal action is necessary, you’ll prepare and present legal cases in court and work closely with external legal partners to ensure the best outcomes. Comprehensive training will be provided to equip all ASB Caseworkers for success. The role requires travel to court hearings and community visits. As part of a national team, you’ll participate in duty processes to triage cases effectively.

You will use data and behavioral insights to propose service innovations and contribute to delivering change. A commitment to developing your professional knowledge in ASB and building customer confidence in digital channels is essential, along with a personal commitment to adopting new digital tools for excellent customer service.

The ideal candidate will have:

• Experience managing anti-social behaviour cases
• Experience developing and working with external stakeholders
• Understanding of relevant laws and legislation around housing, ASB, and safeguarding
• Experience using a harm-based approach to ASB triage
• Experience safeguarding and managing cases involving complex needs
• Excellent communication skills demonstrating influence and negotiation
• Skills in adopting digital solutions and delivering change
• Experience in partnership working with multi-agency teams
• Experience preparing case files for court and presenting cases in civil or criminal courts
• Problem-solving skills and ability to find innovative solutions
• Ability to prioritize and manage a complex caseload
• Experience using mediation or conflict resolution services

Appointment is subject to a satisfactory DBS check, references, and valid Right to Work documentation.

Discover Stonewater:

Stonewater manages around 40,000 homes, serving 93,000 customers across affordable rent, shared ownership, sale, and specialist accommodation, with an ambitious house-building program. Our mission is to provide quality homes and services for those unmet by the open market.

We seek like-minded individuals to join our team of over 900 colleagues who embody our values: ethical, ambitious, passionate, agile, and commercial. We are committed to supporting our colleagues’ wellbeing and diversity, being a Disability Confident Employer, and working towards various accreditations including Menopause Friendly employer status.

Are you ready to #DiscoverStonewater?

Note: Stonewater reserves the right to close the application process early if sufficient high-quality applications are received.