Antenatal Pathway Co-Ordinator

North West Anglia NHS Foundation Trust; Peterborough; On-site; GBP 21,000 - 28,000; Full time

Job summary

North West Anglia NHS Foundation Trust in Peterborough is seeking an organised administrator to support maternity services. You will process electronic referrals, book appointments and handle calls with professionalism and confidentiality.

Working with the Screening Failsafe Officer, you will help ensure timely screening and act as first point of contact for service users, liaising with public and hospital staff daily to meet national targets.

Responsibilities

• Monitor and ensure cancellations for new appointments are fully utilised daily.
• Process electronic referrals to maternity care, ensuring bookings meet National, Local and Trust targets.
• Receive and respond to calls, escalating issues effectively and in a timely manner.
• Act as first point of contact for service users, maintaining confidentiality and liaising with public and hospital staff.

Job description

o Ensure workload is completed in line with KPI's o Monitor and ensure cancellations for new appointments are fully utilised daily. o Work closely with the Screening Failsafe Officer to ensure that all women booking for maternity care are offered Screening within the correct time frame. o Receive and respond appropriately to calls, escalating issues effectively and in a timely manner.

• Project a professional and helpful manner, ensuring that confidentiality is maintained at all times.
• To participate as a team member, liaising with the public and hospital staff in all clinical areas daily.
• To process electronic referrals to maternity care, ensuring that referrals are booked in a timely manner in line with National, Local and Trust targets.
• To act as the first point of contact for service users utilising the Maternity Assessment Unit
  Priority will be given to colleagues identified as at risk through the Trust's redeployment process.