Analyste II, Opérations, VMTD

TD Bank; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

Join a forward-thinking financial institution as an Operations Analyst II, where you will play a vital role in executing complex transactions and enhancing service delivery. This position offers the opportunity to collaborate on key initiatives and lead small-scale projects while ensuring operational excellence. With a focus on customer service and risk management, you will analyze processes and contribute to a positive team environment. If you have a passion for operational efficiency and a desire to make a meaningful impact, this role is perfect for you. Embrace the chance to grow your skills and advance your career in a dynamic and supportive workplace.

Benefits

Health Insurance

Flexible Working Hours

Professional Development

Employee Assistance Program

Retirement Plan

Qualifications

• 3+ years of relevant experience in operations or financial services.
• Undergraduate degree or college diploma required.

Responsibilities

• Execute complex transactions and improve service delivery.
• Analyze service delivery issues and support operational excellence.
• Provide training and guidance to team members.

Skills

Transaction Processing

Project Management

Customer Service

Risk Management

Analytical Skills

Education

Undergraduate Degree

College Diploma

Tools

Reporting Software

Project Management Tools

Job description

Analyste II, Opérations, VMTD

Work Location: London, Royaume-Uni

Hours: 35

Line of Business: Valeurs Mobilières TD

Pay Details: We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

Customer

• Execute more complex transactions and overrides accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).
• Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery.
• Coordinate with partners on key initiatives and may act as a project lead/subject matter expert for small-scale projects/initiatives in accordance with project management methodologies.
• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained.
• Identify opportunities to improve service delivery.
• Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations.
• Support partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels.
• Contribute to the production of consolidated or aggregated reporting as appropriate.
• Maintain working relationships with customers by resolving customer issues and articulating business processes to respond to customer queries.
• May interact with other partners and vendors, providing guidance and/or addressing questions/concerns in an effective and timely manner.

Shareholder

• Support the timely and accurate completion of business processes and procedures according to SLA requirements.
• Contribute to business objectives for operational excellence -- identify, suggest and actively participate in improving standards, policies, procedures, and solutions.
• Continually develop understanding of internal and industry regulations and trends, contributing to team knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and procedures.
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality.
• Analyze service delivery issues and conduct internal/external research projects and/or contribute to audit reviews; run testing, and generate reports to identify potential solutions within TD's risk appetite that enhance the customer experience and support business objectives.
• Ensure documentation that is prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations.
• Contribute to the development/delivery of presentations/communications to management or broader audiences.
• Ensure necessary due diligence to support the accuracy of all customer transactions/activities.
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite; adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g., Anti-Money Laundering, Business Continuity Management).
• Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions/activities as necessary.
• Support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes.
• Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct.

Employee/Team

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/points of interest.
• Support the team by actively building operations/business services knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team, across the function, and with partners (e.g., audit, business insights).
• Provide training, coaching and/or guidance to others on the team.
• Participate in personal performance management and development activities, including cross training within own team and other teams in Global Operations & Business Services.
• Ensure the timely communication of issues that are relevant to the team and encourage a good working relationship with other departments.
• Keep others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities.
• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce.
• Act as a brand ambassador for Global Operations & Business Services and the bank, both internally and/or externally.

Breadth & Depth

• Sound knowledge and understanding of the operating environment, business process and procedures, and transaction lifecycle for own area (e.g., processing environment, applications, software, hardware, products).
• Sound level knowledge with some form of related training and/or related experience or skills.
• Ability to execute on standard and non-standard processes and requests of low to medium complexity with moderate to high-risk/financial impact.
• Identifies key operational/reporting/process issues for own area.
• Provides thorough analysis and/or specialized reporting or operational/process support.
• Requires general understanding of the overall function and/or businesses supported.
• Some complexity in operational/reporting/process and/or analysis function generally requiring a short-term focus.
• May lead small scale initiatives or work stream packages for assigned area.
• Completes work within specifically defined parameters with guidance/direction from management as necessary.
• May provide training to others on best practices, processes, etc. as well as guide junior staff for the completion of business as usual functions.
• Generally reports to a Group Manager.

Experience and/or Education

• Undergraduate degree/college diploma.
• 3+ year relevant experience.