Analyst, Regional Operations Center

Deliveroo; West of England; On-site; GBP 60,000 - 85,000; Full time

Job summary

Deliveroo is seeking an Analyst for the Regional Security Operations Center in London. This on-site role focuses on frontline defense during incidents, real-time monitoring, and applying analytical tradecraft to maintain resilience across the region.

You will join the ROC team, working 24/7 in a high-tempo environment to monitor, triage, and respond to security, safety, and operational incidents with clear context for leadership.

Qualifications

• Experience in a GSOC/ROC/SOC or 24/7 operations environment.
• Working knowledge of incident triage, escalation protocols, and playbooks under pressure.
• Strong written and verbal communication to deliver clear operational context to leaders.

Responsibilities

• Operate the ROC in real time, monitoring dashboards, alerts and signals to identify security, safety, and operational incidents as they emerge.
• Triage incidents and execute SOPs with accurate documentation and coordination.
• Apply initial fact-finding and source validation to distinguish signal from noise for timely escalation.
• Escalate issues exceeding thresholds to management with structured information and conduct disciplined handovers.
• Participate in drills, retrospectives, and continuous improvement to strengthen ROC readiness.

Skills

ROC experience

Incident management

Communication

Analytical skills

Technical fluency

Shift flexibility

Education

Bachelor’s degree or equivalent

Tools

Monitoring dashboards

Ticketing systems

Communication platforms

Job description

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Analyst, Regional Security Operations Center

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Global Safety and Security team are the guardians of our marketplace, dedicated to protecting our people, assets, and reputation. From navigating complex global risks to implementing advanced security technologies and intelligence-led responses, we ensure a safe environment where our teams, partners, and customers can thrive with confidence.

We’re looking for an Analystto join our London team. This is an on‑site role. In this role, you’ll serve as the frontline defense during emerging incidents, monitoring systems, executing SOPs, and applying analytical tradecraft to maintain operational resilience across the region.

What You’ll Be Doing

What You’ll Be Doing You’ll be joining the Regional Operations Center (ROC) team. The ROC operates in a high-tempo, 24/7 global operations environment, responsible for real‑time monitoring, incident triage, and operational response to protect our people, assets, and operations. Here’s what your day‑to‑day might look like:

• Operate the ROC in Real Time: Monitor dashboards, alerts, inbound reports, and open‑source signals to identify security, safety, and operational incidents as they emerge.
• Execute Incident Response: Triage incidents and execute standard operating procedures (SOPs) through accurate documentation, coordination, and information validation.
• Apply Analytical Intelligence: Conduct initial fact‑finding and source validation to distinguish signal from noise, providing clear operational context to support timely escalation.
• Support Escalation and Handover: Escalate issues exceeding thresholds to management with structured, decision‑ready information, and conduct disciplined shift handovers to ensure seamless continuous operations.
• Contribute to Operational Excellence: Participate in drills, retrospectives, and continuous improvement efforts to strengthen ROC readiness and workflows.

What You’ll Need to Thrive

• operations center experience: Demonstrated capability in a GSOC, ROC, SOC, or comparable 24/7 operations or incident response environment.
• Strong understanding of incident management: Working knowledge of incident triage, escalation protocols, and operational playbooks under pressure.
• Proven ability to communicate and document: Exceptional written and verbal communication skills to deliver clear, structured operational context to leaders and cross‑functional partners.
• Foundational analytical capability: Ability to assess information quality, track ongoing global events, and perform consistently with high attention to detail across rotating shifts.
• Technical fluency and schedule flexibility: Comfort working across monitoring dashboards, ticketing systems, and communication platforms, with the flexibility to work rotating shifts as part of a 24/7 global operations model.

Nice to Have

• Basic OSINT familiarity: Experience using open‑source tools and publicly available information to validate events and support situational awareness.
• Relevant qualification: Bachelor’s degree or equivalent professional or military experience.

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real‑world problems in a three‑sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

Make a visible impact every day Your work directly improves experiences for customers, partners and riders.

Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility.

Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves.

Deliver together in an inclusive culture Collaborative, values‑driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion, or belief.

If you have a disability or long‑term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast‑moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion, or belief.

If you have a disability or long‑term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast‑moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!