Analyst - Data Centre Operations

TN United Kingdom; Hounslow; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Analyst for Data Centre Operations to support the deployment and management of customer data centers. This role involves hands-on management of racks, data cabling, and hardware installation, ensuring seamless operations on the data center floor. The ideal candidate will have a strong foundation in IT systems and customer service, along with excellent communication and organizational skills. Join a dynamic team that values proactive problem-solving and collaboration, and contribute to maintaining high standards of service in a fast-paced environment.

Qualifications

• Minimum one year experience in Business Continuity or Managed Services.
• Experience handling and storing customer data is essential.
• Understanding of data cabling installation is crucial.

Responsibilities

• Provide operational support to customers at Redcentric sites.
• Manage maintenance records using ticketing and tracking tools.
• Conduct audits, cabling, and maintain physical hosting infrastructure.

Skills

Communication Skills

Organizational Skills

Problem-solving Skills

Customer Service Experience

Education

Microsoft Certified Solutions Associate (MCSA)

Cisco Certified Network Associate (CCNA)

ITIL V3

Tools

Ticketing Systems

Excel

SharePoint

Office 365

Job description

Social network you want to login/join with:

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Client:

Red Centric

Location:

Hounslow, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

8247c7fb374a

Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

The Analyst - Data Centre Operations will support the deployment, operation, and management of customer data centers. Reporting to the Manager - Data Centre Operations, responsibilities include managing racks, data cabling, power, hardware installation, circuit setup, media handling, and supporting customer needs on the data center floor.

Please note: A full clean UK driving license is essential for this role.

Key Responsibilities

• Provide operational support to customers at Redcentric sites, including communication and face-to-face interaction.
• Manage maintenance records using prescribed systems such as ticketing and tracking tools.
• Conduct site work including audits, cabling, cross connects, decommissioning, and tape rotation.
• Maintain physical hosting infrastructure, including racks, patch panels, data and power trays, and cross connects.
• Assist in maintaining site appearance and functionality, including cleanliness and mechanical/electrical support.
• Communicate with customers to coordinate support and setup requirements and assist internal teams as needed.
• Collaborate with colleagues in a professional manner aligned with company values.
• Manage Service Desk communications, including calls and emails from customers.

Security Responsibilities

• Adhere to security policies and procedures, ensuring data protection and preventing unauthorized access.
• Report security issues promptly to relevant personnel.

Person Specification

Qualifications and Professional Membership

• Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified Solutions Expert (MCSE) - Desirable
• Cisco Certified Entry Networking Technician (CCENT) or Cisco Certified Network Associate (CCNA) - Desirable
• ITIL V3 - Desirable

Technical Competencies

• Minimum one year experience in a similar role, such as in Business Continuity or Managed Services - Essential
• Experience handling and storing customer data - Essential
• Understanding of data cabling installation and management - Essential
• Experience with ticketing systems - Essential
• Understanding of IT systems - Essential
• Rack installation - Desirable
• Customer service experience - Desirable
• Proficiency with advanced applications like Excel, SharePoint, Office 365 - Desirable
• Hardware maintenance experience - Essential

Skills and Behavioral Competencies

• Excellent communication skills - Essential
• Strong organizational and time management skills - Essential
• Problem-solving skills and proactive approach - Essential

Special Requirements

• Shift work, including 24/7 operations - Essential
• Full UK driver's license, with the ability to travel between data center sites - Essential