Analyst

Costa Coffee; St Albans; Hybrid; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Share Investment Plan (SIP) of Coca‑Co

Annual discretionary bonus

Pension with 10% match

Costa Financial Support Fund

50% discount in Costa stores

Private medical cover

Job summary

Costa Coffee is seeking an Operational Performance Analyst in St Albans to deliver high quality reporting and insights to support retail decision-making. You will provide timely analysis, identify opportunities to improve efficiency, and support operational excellence initiatives across the business.

You will work in a hybrid setup, collaborating with cross-functional teams and maintaining robust data governance.

Qualifications

• Need strong data reporting and analysis capability.
• Experience with Power BI or similar tools.
• Experience in retail/ multi-site operations desirable.

Responsibilities

• Produce and maintain accurate, timely operational performance reporting using Power BI.
• Analyse metrics and trends to identify risks and opportunities.
• Identify root causes and provide actionable recommendations.
• Deliver insight and ad-hoc analysis to support decisions.
• Support operational excellence projects with data and benefits tracking.
• Evaluate new initiatives and monitor outcomes against KPIs.
• Maintain data quality and governance for reporting.
• Build stakeholder relationships and translate insights for leaders.

Skills

Advanced Excel

Power BI

Data analysis

Stakeholder management

Problem solving

SQL/Python basics

Tools

Power BI

Excel

SQL

Python

Job description

Operational Performance Analyst - St Albans - Permanent

At Costa Coffee, we’re on a mission to reimagine coffee experiences across the globe. From bustling cities to local communities, we’re creating meaningful coffee moments, powered by innovation and driven by purpose.

The Operational Performance Analyst delivers high-quality reporting and insight to support retail decision-making across Costa. The role provides timely, accurate performance analysis and identifies opportunities to improve operational efficiency. It supports the delivery of operational excellence initiatives and improved performance across the business.

As a proud part of the Coca-Cola system and working hand in hand with our pioneering partners, we’re in over 50 countries and counting. Whether it's served in store, from a machine, at home, or on the go, every cup is thoughtfully crafted by our passionate teams who put heart into every moment.

Our teams truly make a difference. Whether it's pioneering new tech for the perfect pour, launching award-winning campaigns, developing exciting new menu items, or supporting our people to grow – together, we stir up success.

What you’ll do

• Produce and maintain accurate, timely operational performance reporting, using tools such as Power BI.
• Analyse key metrics and trends to identify risks, opportunities and areas to improve operational performance.
• Analyse performance data to identify root causes and provide clear, actionable recommendations.
• Deliver insight and ad-hoc analysis to support operational and strategic decision-making.
• Support operational excellence projects through data, analysis and benefits tracking.
• Evaluate new initiatives and monitor outcomes, adoption and performance against agreed success measures.
• Maintain accurate, reliable operational data, resolving discrepancies and ensuring reporting meets agreed data quality and governance standards.
• Build strong stakeholder relationships, translating performance insight into clear recommendations and practical support for operational leaders.

Who you are

• Strong understanding of business performance reporting, data analysis, KPIs and performance measurement.
• Advanced Microsoft Excel skills with knowledge of Power BI or equivalent reporting tools.
• Understanding of retail, hospitality or operational environments.
• Strong analytical, problem-solving and organisational skills, with excellent attention to detail and the ability to communicate insights clearly.
• Highly proficient in Excel and Power BI, with strong stakeholder management, communication and influencing skills.
• Strong experience in KPI reporting, performance analysis and translating complex data into actionable business insight.
• Confident working with large datasets, multiple stakeholders and tight deadlines in a fast‑paced environment.
• Knowledge of Costa operations, labour and productivity metrics, continuous improvement methodologies, and basic SQL, Python or data modelling concepts.
• Experience in retail or multi‑site operations, using analytical tools to support operational excellence and measure performance improvements.

So, why Costa?

We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression, and integrity—with some brilliant perks to sweeten the deal. We work in a hybrid environment, giving us the flexibility to balance life while still spending meaningful time together and building strong connections:

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• An annual discretionary bonus scheme, based on business results and individual contribution
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme

And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks

We believe in living life with heart – and that starts with our people.

By showing up as our authentic selves, we create a culture where everyone belongs. We celebrate diversity in all its forms and are committed to building an equitable and inclusive environment - one that embraces the unique blend of experiences, identities, and perspectives each person brings. This rich diversity strengthens our teams and reflects the spirit of our global brand. Grounded in our core values—Passion for Progress, Win with Warmth, Courage to Challenge, and Trusted Team Players—we strive to make a meaningful impact in everything we do. From empowering communities through the Costa Foundation to supporting local initiatives, we’re committed to changing lives in coffee-growing regions and right here at home.

For any reasonable adjustments please contact - [e-mail]