Amazon Connect Software Architect

TJ REC SOLUTIONS; United Kingdom; Remote; GBP 60,000 - 90,000; Full time

Job summary

A leading company is seeking a skilled Amazon Connect Software Architect to lead the design and implementation of AWS cloud contact center solutions for enterprise clients. This fully remote opportunity offers competitive pay and the chance to shape innovative cloud-first customer experience strategies.

Qualifications

• 3+ years of experience with Amazon Connect, AWS Lambda, and Amazon Lex.
• Proven experience in CCaaS design, integration, and cloud migration.
• Excellent leadership and stakeholder engagement skills.

Responsibilities

• Lead the end-to-end technical design of Amazon Connect / CCaaS implementations.
• Own IVR architecture, routing strategies, API integrations, and external data flows.
• Act as Subject Matter Expert on migration and deployment of AWS-based contact center solutions.

Skills

Amazon Connect

AWS Lambda

Amazon Lex

CCaaS design

cloud migration

leadership

stakeholder engagement

Education

AWS Solutions Architect certification

Job description

3 days ago Be among the first 25 applicants

Our client is seeking a skilled Amazon Connect Software Architect to lead the design and implementation of AWS cloud contact centre solutions for enterprise-level clients. This is a fully remote opportunity offering competitive pay and a chance to shape innovative, cloud-first CX strategies.

Key Responsibilities:

• Lead the end-to-end technical design of Amazon Connect / CCaaS implementations
• Own IVR architecture, routing strategies, API integrations, and external data flows
• Act as Subject Matter Expert on migration and deployment of AWS-based contact center solutions
• Partner with client architecture teams and communicate with executive stakeholders
• Optimise cloud contact centre performance and build reusable code/templates

Requirements:

• 3+ years of experience with Amazon Connect, AWS Lambda, and Amazon Lex
• AWS Solutions Architect certification (preferred)
• Proven experience in CCaaS design, integration, and cloud migration
• Excellent leadership and stakeholder engagement skills

Join a fast-paced, forward-thinking team where your architectural expertise will shape the future of digital customer experiences.

Interested? Apply now or send a message to learn more!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at TJ REC SOLUTIONS by 2x

Get notified about new Software Architect jobs in United Kingdom.

Birmingham, England, United Kingdom 2 days ago

London, England, United Kingdom 4 months ago

London, England, United Kingdom 1 month ago

Bristol, England, United Kingdom 2 months ago

London, England, United Kingdom 1 day ago

Liverpool, England, United Kingdom 2 months ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 weeks ago

Glasgow, Scotland, United Kingdom 2 months ago

Solutions Architect - POS (United Kingdom, Ireland)

London, England, United Kingdom 2 months ago

Senior Software Engineer (Graphics) - Sports Interactive

Reading, England, United Kingdom 2 weeks ago

Northern Ireland, United Kingdom £90,000.00-£95,000.00 2 weeks ago

London, England, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.