Allocations (Property Lettings) Team Leader

Moat Homes; Dartford; Hybrid; GBP 34,000 - 44,000; Full time

Job summary

An established industry player is seeking an Allocations Team Leader to oversee property lettings and enhance customer experiences. In this pivotal role, you will lead a dynamic team, ensuring compliance and efficiency in the lettings process. Your leadership will drive team performance and contribute to achieving key performance indicators. With a commitment to staff development and customer satisfaction, this role offers a unique opportunity to make a meaningful impact in the housing sector. Join a recognized workplace that values collaboration and innovation.

Benefits

Car Allowance

Flexible Working

Employee Benefits Package

Qualifications

• Experience in managing property lettings in a housing association setting.
• Strong line management skills and understanding of housing regulations.

Responsibilities

• Manage the allocations and property lettings processes.
• Lead a high-performing team to meet KPIs and support development.

Skills

Property Lettings Management

Line Management Skills

Understanding of Housing Regulations

Team Collaboration

Job description

Allocations (Property Lettings) Team Leader

Join to apply for the Allocations (Property Lettings) Team Leader role at Moat Homes

Role Overview

As one of two Allocations Team Leaders, you’ll play a key role in guiding and managing the Allocations team to deliver a smooth and efficient customer experience for new and existing customers moving in and out of our homes.

Details

Hours: 35 hours per week, Monday-Friday

Salary: £34,957 to £43,696 per annum plus a Car Allowance of £2,272 per annum (salary dependent on experience)

Location: Dartford, Kent (flexible working, including home and office), with travel as needed

Contract: Permanent

Key Responsibilities

• Manage the allocations and property lettings processes in a housing association setting
• Collaborate with the Empty Homes team to meet relet targets
• Work with development teams for quick let of new build homes
• Lead a high-performing team to meet KPIs and support team development
• Ensure homes are let quickly, compliantly, and in line with policies and regulations
• Support reporting, customer satisfaction, and minimize financial loss

Candidate Profile

Experience in managing property lettings, strong line management skills, and understanding of housing regulations are essential. Ability to work collaboratively and drive team performance is also required.

About Moat Homes

We provide homes across London, Sussex, Kent, and Essex, aiming to "open doors to better lives." Recognized as one of ‘The Sunday Times Best Places to Work’ 2024, we prioritize customer experience and staff development.

Benefits

Excellent benefits package. For details, watch our employee benefits video.

Application Process

Complete our application form via our careers website by 11pm on Tuesday 29 April 2025. We value detailed applications that showcase your skills and experience. For adjustments in the recruitment process, contact [e-mail].