All-Year Hospitality Receptionist: Warm Welcome & Service

Daish-S-Holidays-1; Torquay; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

£100 refer-a-friend bonus

Birthday day off

Mental wellbeing support

Staff holiday discount

Job summary

Daish’s Holidays in Torquay is seeking a friendly Receptionist to join our front-of-house team and deliver the warm welcome and excellent service our guests expect.

You will greet guests, manage enquiries, handle the switchboard, and support other hotel departments to ensure a smooth, enjoyable stay. Prior reception or hotel experience helps but is not essential. This is a full-time, year-round role with flexible shifts including evenings and weekends.

Qualifications

• Experience in hospitality or front-of-house is beneficial but not required.
• Strong verbal and written communication skills.
• Friendly and professional in all guest interactions.
• Able to multitask and manage competing priorities.

Responsibilities

• Welcoming guests with a friendly, professional front-of-house service.
• Meeting and greeting guests and responding to their needs.
• Building rapport and creating a welcoming atmosphere for all guests.
• Responding to guest requests and resolving inquiries promptly.
• Handling guest queries and complaints promptly and professionally.
• Keeping the reception area clean and organised.
• Handling emails, filing and general office duties as required.
• Answering telephone calls and operating the hotel switchboard.
• Coordinating with other hotel departments to meet guest needs.
• Supporting other areas of the hotel when needed.

Skills

Customer service

Communication

Team player

Organised

Job description

Daish’s Holidays in Torquay is seeking a friendly Receptionist to join our front-of-house team and deliver the warm welcome and excellent service our guests expect.

You will greet guests, manage enquiries, handle the switchboard, and support other hotel departments to ensure a smooth, enjoyable stay. Prior reception or hotel experience helps but is not essential. This is a full-time, year-round role with flexible shifts including evenings and weekends.