All Age Quality Officer

London Borough of Havering; Greater London; On-site; GBP 45,000 - 50,000; Full time

Job summary

The London Borough of Havering is seeking a proactive Quality Officer to join the Quality and Provider Engagement Team. You will monitor the quality of adult social care provision, visit providers, collect feedback and drive improvement to ensure safe, person-centred care.

You will produce clear reports, identify improvements, and work with commissioning and safeguarding colleagues to address concerns and promote best practice.

Qualifications

• Experience in adult social care, quality assurance or commissioning.
• Ability to analyse information and produce clear reports.
• Understanding of person-centred care and safeguarding.

Responsibilities

• Undertake quality monitoring visits across adult social care services.
• Gather feedback from people receiving care, families and professionals.
• Identify quality concerns, assess risks and escalate appropriately.
• Produce evidence-based reports and maintain monitoring records.
• Work with providers to improve outcomes and share good practice.
• Collaborate with commissioning, safeguarding and other partners.

Skills

Quality assurance

Adult social care

Report writing

Stakeholder engagement

Job description

Grade 7- £45123-£49590pa

We are looking for a proactive and motivated Quality Officer to join Havering’s Quality and Provider Engagement Team. You will help ensure that residents receive safe, effective and person-centred care, working with providers to identify good practice, address concerns and drive improvement.

Job Description

We are looking for a proactive and motivated Quality Officer to join Havering’s Quality and Provider Engagement Team. You will help ensure that residents receive safe, effective and person-centred care, working with providers to identify good practice, address concerns and drive improvement.

About The Role

You will monitor the quality of adult social care provision through provider visits, discussions with staff and people receiving care, and reviews of records and performance information. Using your findings, you will produce clear reports, agree improvement actions and monitor progress.

Your responsibilities will include:

• Undertaking quality monitoring visits across a range of adult social care services.
• Gathering feedback from people receiving care, their families and professionals.
• Identifying quality concerns, assessing risks and escalating issues appropriately.
• Producing evidence-based reports and maintaining accurate monitoring records.
• Working constructively with providers to improve outcomes and share good practice.
• Collaborating with commissioning, safeguarding and other partners to respond to concerns.

About You

You will bring experience in adult social care, quality assurance, commissioning or a related field, alongside an understanding of person-centred care, safeguarding and the standards expected of care providers.

You will be confident analysing information, writing clear reports and having constructive conversations about areas requiring improvement. Strong organisational skills, sound judgement and the ability to manage competing priorities are essential.

Additional Information

When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.

We want everyone to choose Havering.

The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

The closing date for the receipt of applications is 20/10/26 however interest in this job may be high and we therefore reserve the right to close the vacancy early.

About Us

With its excellent transport links into central London, extensive town centre regeneration and the highest concentration of green space anywhere in London, Havering has a unique offer as a place to live, work and visit. By making the most of its position and opportunities, Havering is becoming a hub for start-ups and expanding businesses, as well as construction, logistics, engineering and manufacturing industries.

Find out why you should work for Havering Council.