Operations Manager (Alarm Receiving Centre)

Corps Security; Paisley; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Annual leave 25 days

Sick pay

Digital GP

Pension scheme

Death in service

Family leave pay

Staff discounts

Recruitment bonus

New business leads

Employee assistance

Job summary

Corps Security is seeking an experienced Alarm Receiving Centre Lead to oversee the 24/7 operation, ensuring reliable monitoring, incident response and customer service. You will manage the ARC team, standard operating procedures and regulatory compliance to deliver high-quality security services.

You will drive performance, coach staff, monitor KPIs and collaborate with customers, emergency services and stakeholders while managing budgets and resources effectively.

Qualifications

• Strong knowledge of ARC operations, incident management and customer service delivery.
• Proven ability to lead, motivate and develop teams in a 24/7 environment.
• Experience managing KPIs, SLAs and operational objectives.
• Strong analytical, planning, organisational and problem-solving skills.
• Excellent written and verbal communication.
• Commercial awareness with budget and resource management.
• Able to achieve vetting to BS7858 standards.

Responsibilities

• Manage the Alarm Receiving Centre to meet contractual, regulatory and service standards.
• Lead the 24/7 Control Room team.
• Manage staffing, rotas and resources.
• Ensure alarms, incidents and enquiries are handled and escalated.
• Maintain procedures, protocols and reporting.
• Monitor KPIs, performance and service quality.
• Develop colleagues through coaching, training and performance management.
• Escalation point for operational issues and complaints.
• Build relationships with customers, suppliers, emergency services and stakeholders.
• Ensure compliance with SIA requirements, GDPR, information security and company policies.
• Maintain records, audits and documentation.
• Support cybersecurity, business continuity and disaster recovery.
• Promote Health & Safety, equality, diversity and inclusion.
• Manage budgets and operational costs.

Skills

ARC operations

Incident management

Team leadership

KPI management

Analytical skills

Communication

Budget management

BS7858 vetting

Job description

Who are we?

Founded in 1859, The Corps of Commissionaires Management Limited, now Corps Security, was a business initially built to provide employment for ex-servicemen on return from the Crimean War.

Who are we?

Founded in 1859, The Corps of Commissionaires Management Limited, now Corps Security, was a business initially built to provide employment for ex-servicemen on return from the Crimean War.

By sticking true to our values of ‘loyalty, integrity, service’, we have become the UK’s most established and respected specialist security services provider.

Who are we looking for?

To lead the safe, compliant and effective operation of the Alarm Receiving Centre, ensuring reliable 24/7 monitoring, incident response, data processing and customer service. The role manages the operational team, maintains regulatory and contractual standards, drives performance and continuous improvement, and strengthens customer and stakeholder confidence.

You will be working 45 hours per week Monday to Friday from 08:00 - 17:00pm. 1x day will have a later start/finish)

What we offer:

• 25 Days annual leave per annum
• Company sick pay scheme
• Access to Digital GP & Medicash Scheme *subject to conditions*
• Excellent Company Pension Scheme
• Death in Service - 3x salary (subject to company pension enrolment, upon completion of probationary period)
• Enhanced Family Leave Pay
• High staff discounts & rewards scheme
• Recruitment bonus scheme
• New business lead scheme
• Employee Assistance Programme

What you will need:

• Strong knowledge of Alarm Receiving Centre operations, incident management & customer service delivery
• Proven ability to lead, motivate & develop teams in a 24/7 operational environment
• Experience managing KPIs, SLAs and operational objectives
• Strong analytical, planning, organisational & problem-solving skills
• Excellent written & verbal communication
• Confident use of monitoring, reporting and business systems
• Commercial awareness with the ability to manage budgets and resources effectively
• Able to achieve vetting to BS7858 Standards

What are you going to do:

• Manage the Alarm Receiving Centre, ensuring contractual, regulatory and service standards
• Lead the 24/7 Control Room team
• Manage staffing, rotas and resources
• Ensure alarms, incidents and enquiries are handled and escalated
• Maintain procedures, protocols and reporting
• Monitor KPIs, performance and service quality
• Develop colleagues through coaching, training and performance management
• Escalation point for operational issues and complaints
• Build relationships with customers, suppliers, emergency services and stakeholders
• Ensure compliance with SIA requirements, GDPR, information security and company policies
• Maintain records, audits and documentation
• Support cybersecurity, business continuity and disaster recovery
• Promote Health & Safety, equality, diversity and inclusion
• Manage budgets and operational costs

Diversity is important to Corps Security; we believe that each individual has unique talents to contribute to the business. We believe that creating an inclusive environment in which individuals are valued is fundamental to our business success and we are committed to working towards achieving this.

Corps Security adheres to the principles of Equal Employment Opportunities (“EEO”) benefits both the Company and its colleagues. EEO assists colleagues to develop to their full employment potential while the Company benefits from having a diverse, inclusive, and enthusiastic workforce.

Corps Security is committed to providing support to members of the armed forces, veterans and their families which is set out in the Armed Forces Community Covenant. Veterans are guaranteed an interview where their previous employer was the armed forces and who meet the minimum requirements for the position.