Airside - Sales Assistant

WHSmith Careers; West of England; Hybrid; GBP 12,000 - 15,000; Full time

Job summary

WHSmith is seeking a Sales Assistant to deliver exceptional customer service in-store, work both independently and as part of a team, and uphold our high store standards. You’ll be involved in stock replenishment, maintaining tidy displays, and helping customers find what they need while supporting colleagues to achieve goals.

A passion for retail and flexible attitude are valued as part of our airport-focused stores.

Qualifications

• Delivering excellent customer service to all customers.
• Carrying out stock replenishment and keeping store tidy.
• Maintaining high standards of display and merchandising.
• Being part of a team and supporting colleagues.

Responsibilities

• Deliver an exceptional customer service to all our customers.
• Carry out stock replenishment, ensuring store areas are tidy and inviting.
• Meet high standards of display and visual merchandising for easy product finding.
• Be part of a team and support colleagues.

Skills

Customer service

Stock replenishment

Visual merchandising

Teamwork

Job description

As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers, and our colleagues to be proud to share their journey with us.

Airport Requirements:

• 5 years continuous references – to gain an airport pass you will need to provide 5 years’ worth of either employment or education references without any gaps
• Criminal Records Bureau Check – to be completed by WHSmith if your application is successful
• Photographic ID i.e. passport or UK Driving Licence

What being a Sales Assistant is all about:

• Delivering an exceptional customer service to all our customers.
• Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers to shop.
• Meeting high standards of display and visual merchandising helping customers find what they're looking for easily.
• Being part of a team and supporting colleagues.

What our Stores would love to see:

• A passion for customers having an exceptional experience in store.
• Confident in communicating within the team.
• Motivated to achieve fantastic results and standards.
• Adaptable to meet company requirements and goals.

How we reward our teams:

We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.

• Free bus travel on A1 A3 and A4 busses
• Free staff parking
• Other airport business partner discounts.
• 25% off holiday parking

Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.

About us:

WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!

WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.