Airport Travel Retail Account Manager

ABM; Harlington Corner; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

24/7 GP

Cycle to work scheme

Perks at Work

Job summary

ABM is seeking an Account Manager to manage a portfolio of brand clients in duty-free retail at airports. The role combines relationship management with operational coordination across store visits, planning, and reporting.

You will work across Gatwick, Stansted and Bristol airports, building trusted relationships with clients, airport stakeholders and internal teams, ensuring commercial success and service delivery in a fast-paced environment.

Qualifications

• Proven experience in account management and project management, preferably in the travel retail or promotions industry.
• Strong commercial acumen.
• Strong leadership and team management skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Full clean driving licence.

Responsibilities

• Own the day-to-day relationship with allocated duty-free clients.
• Visit LGW, STN and BRS regularly to understand store conditions, team performance, client priorities and retailer requirements.
• Plan and lead regular client meetings, account reviews and operational check-ins, ensuring actions are recorded and followed through.
• Translate client briefs into clear plans for Operations, Staffing, Finance and other internal teams.
• Work with the recruitment and staffing teams to anticipate activities, plan cover and secure the right people for each account.
• Support briefings, training, coaching and performance conversations so retail teams understand the brand, the objectives and the expected standards.
• Monitor execution, attendance, sales performance, visibility, compliance and client feedback, escalating risks early and agreeing corrective action.
• Prepare accurate reports and presentations that communicate performance, insight, challenges, successes and recommendations clearly.
• Support quotations, budgets, purchase orders, invoicing and financial tracking, working with the relevant internal teams to protect account profitability.
• Maintain accurate account records, contact plans, action logs and forward pipelines, ensuring information is current and accessible.
• Identify opportunities to strengthen existing accounts, extend activity and contribute to new business proposals where appropriate.
• Represent ABM Experience Solutions professionally at all times and promote a collaborative relationship between agency, client, retailer and team.

Skills

Account management

Project management

Leadership

MS Office

Analytical skills

Driving licence

Multi-tasking

Tools

MS Project

Job description

ABM is seeking an Account Manager to manage a portfolio of brand clients in duty-free retail at airports. The role combines relationship management with operational coordination across store visits, planning, and reporting.

You will work across Gatwick, Stansted and Bristol airports, building trusted relationships with clients, airport stakeholders and internal teams, ensuring commercial success and service delivery in a fast-paced environment.