Airport Retail Supervisor – Lead Customer Experience & KPIs

Monsoon Accessorize; West of England; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Bonus scheme

Unsocial hours allowance (midnight-6am

Staff uniform allowance

Staff discount across brands

Birthday leave

Job summary

Monsoon Accessorize is seeking an experienced Supervisor for our Bristol Airport store, full time. The role focuses on delivering exceptional customer service, leading a small team and upholding brand standards across airport trading hours (4am-8pm).

Applicants must be 18+, prepared for flexible shifts, and pass a basic CRC check. A competitive salary, bonus scheme and staff benefits include uniform allowance and staff discount across our brands.

Qualifications

• Demonstrate customer focus – delivering excellence in customer service and guiding your team to put the customer at the heart of all you do.

Responsibilities

• Be a true brand ambassador, supporting the store and team to deliver an exceptional customer experience and uphold Accessorize values.
• Generate profit by exceeding KPIs and driving sales across the store.
• Motivate and develop the team, maximise commercial opportunities and ensure high standards of Visual Merchandising.

Skills

Customer focus

Lead by example

Supervisor experience

Passion and drive

Communication

Ownership and decision making

Job description

Monsoon Accessorize is seeking an experienced Supervisor for our Bristol Airport store, full time. The role focuses on delivering exceptional customer service, leading a small team and upholding brand standards across airport trading hours (4am-8pm).

Applicants must be 18+, prepared for flexible shifts, and pass a basic CRC check. A competitive salary, bonus scheme and staff benefits include uniform allowance and staff discount across our brands.