Airport Ramp Agent - Ground Ops & Customer Service

Swissport; Greater London; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Employee Assistance

Wellness initiatives

Onsite parking

Retirement plan

Career advancement

Job summary

Swissport at Heathrow Airport (Terminal 4) is seeking a Ramp Agent to join our ground operations. You will help load/unload baggage and cargo, marshal aircraft and operate ground service equipment as part of a safety‑conscious team.

The role requires flexibility to work shifts including weekends and holidays; strong teamwork and communication are essential. A full UK manual driving license and the ability to pass a background check are required.

Qualifications

• Ability to work in a fast-paced and physically demanding environment.
• Excellent communication and teamwork skills.
• Flexibility to work a variety of shifts, including weekends, evenings, and holidays.
• Must possess a valid FULL UK MANUAL driver's license and be able to pass a background check.

Responsibilities

• Safely and efficiently load and unload baggage, cargo, and mail from aircraft.
• Marshal aircraft to and from gates, ensuring safe and precise positioning.
• Operate ground service equipment, such as tugs, belt loaders, and baggage carts, in a safe and responsible manner.
• Perform aircraft servicing tasks, including cabin cleaning, lavatory servicing, and water replenishment.
• Adhere to all safety and security procedures, including aircraft marshalling signals and hazardous material handling guidelines.
• Provide exceptional customer service to passengers and airline partners.
• Ensure deployment of the environmental processes and procedures. QHSE Manual

Skills

Physical stamina

Teamwork

Communication

Flexibility

UK manual driving license

Job description

Swissport at Heathrow Airport (Terminal 4) is seeking a Ramp Agent to join our ground operations. You will help load/unload baggage and cargo, marshal aircraft and operate ground service equipment as part of a safety‑conscious team.

The role requires flexibility to work shifts including weekends and holidays; strong teamwork and communication are essential. A full UK manual driving license and the ability to pass a background check are required.