Airport Passenger Experience Agent - Part Time

Swissport; Greater London; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Employee Assistance Programme

Training and development

Free onsite parking

Retirement savings plan

Career advancement opportunities

Job summary

Swissport is seeking a Customer Service Agent at Gatwick Airport on a part-time basis. You will greet passengers, assist with check-in, luggage handling, and boarding, and provide accurate information on schedules and policies.

The role requires clear English communication, a friendly, proactive approach, and compliance with safety and security procedures. Join a team focused on delivering exceptional service to passengers and clients while supporting smooth airport operations.

Qualifications

• Prior experience in customer service or related fields.
• Excellent communication in English; additional languages a plus.
• Ability to work in a fast-paced environment and handle shifts including weekends.
• Attention to detail and accuracy in passenger information.

Responsibilities

• Greet passengers and provide friendly, professional assistance.
• Assist passengers with check-in procedures, luggage handling, and boarding.
• Handle inquiries and provide flight schedule and baggage information.
• Ensure compliance with airline and airport regulations, including safety protocols.
• Collaborate with colleagues to maintain efficient operations.
• Resolve passenger concerns and complaints in a timely and empathetic manner.
• Perform administrative tasks such as data entry and reporting.

Skills

Customer service experience

English proficiency

Communication skills

Shift flexibility

Problem solving

Attention to detail

Job description

Swissport is seeking a Customer Service Agent at Gatwick Airport on a part-time basis. You will greet passengers, assist with check-in, luggage handling, and boarding, and provide accurate information on schedules and policies.

The role requires clear English communication, a friendly, proactive approach, and compliance with safety and security procedures. Join a team focused on delivering exceptional service to passengers and clients while supporting smooth airport operations.