Airport F&B Team Lead - Bar & Service Supervisor

Airport Retail Enterprises Uk Ltd; Manchester; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Free meals while on duty at the site

Tronc (tips and gratuities)

28 days annual leave

NEST pension

Wagestream

Health & wellbeing cash plan

Employee Assistance Programme

Staff referral bonus

Job summary

Airport Retail Enterprises Uk Ltd is seeking a dedicated Supervisor for our Great Northern Market at Manchester Airport. You will oversee all service areas, coach the team, and ensure high standards of hospitality, service, and compliance with safety and licensing requirements.

The role is hourly paid with varied shifts, including early mornings and late finishes, requiring flexibility and strong leadership in a busy airport setting.

Qualifications

• Level 2 Food Hygiene certificate (desirable but not essential).
• Mid-level hospitality experience with leadership responsibility.
• Familiarity with airport-based hospitality (preferred but not essential).
• Ability to identify and address health and safety or food preparation concerns.
• Proven track record in customer satisfaction, sales, and service.
• Strong written and verbal communication skills and the ability to build relationships with colleagues and customers.
• Proven ability to manage teams and individuals in a hospitality setting.
• Highly organised, with the ability to engage and motivate others under pressure.
• Ability to manage conflicting priorities while maintaining service levels.
• Competent in handling customer complaints to satisfactory resolutions.

Responsibilities

• Oversee, coach, and guide the team during shifts to ensure outstanding customer service.
• Ensure adherence to health and safety, food preparation, and alcohol licensing requirements.
• Support the training and development of new and existing team members.
• Motivate the team through clear and positive communication, delivering informative pre- and post-shift briefs.
• Handle and escalation customer feedback as necessary.
• Address concerns or provide corrective feedback in a timely fashion.
• Assist the Manager on Duty in ensuring shift responsibilities are completed effectively and handovers are smooth.
• Keep the wider management team updated on key issues arising during shifts.
• Work collaboratively with back-of-house colleagues to deliver excellent customer service.

Skills

Leadership

Hospitality

Customer service

Communication

Bar operations

Education

Food Hygiene Level 2

Job description

Airport Retail Enterprises Uk Ltd is seeking a dedicated Supervisor for our Great Northern Market at Manchester Airport. You will oversee all service areas, coach the team, and ensure high standards of hospitality, service, and compliance with safety and licensing requirements.

The role is hourly paid with varied shifts, including early mornings and late finishes, requiring flexibility and strong leadership in a busy airport setting.