AIRPORT DUTY OFFICER - MANCHESTER

Gulf Air Group; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading airline is seeking an Airport Duty Officer in Manchester to oversee customer handling and ensure high service standards. The role involves managing various airport operations, supervising staff, and maintaining compliance with safety protocols. Candidates should have a minimum of 5 years of relevant experience and an Ordinary National Diploma or equivalent.

Qualifications

• Minimum 5 years of relevant experience.
• Strong leadership and communication skills.
• Ability to manage stressful situations effectively.

Responsibilities

• Oversee customer handling areas such as Check-in and Departure Gate.
• Assign pre-flight duties and conduct de-briefings.
• Ensure compliance with safety and security standards.

Skills

Customer Service

Team Management

Problem Solving

Education

Ordinary National Diploma or equivalent

Job description

GF1700 - AIRPORT DUTY OFFICER - MANCHESTER

Company

Gulf Air

Division

Operations

Location

United Kingdom - Manchester

Department

Ground Operations

Closing Date

29-May-2025

Main Objectives

To oversee various customer handling areas of airport operations, ensuring the highest standards of service and adherence to safe & secure working procedures.

Main Duties

1. Oversee all customer handling areas such as Check-in, Departure Gate, Transit, and Arrival. Ensure all functions are accurately and promptly carried out by company staff and Handling Agent Staff to the highest standards.
2. Assign pre-flight duties to staff and conduct de-briefings to discuss discrepancies.
3. Direct Check-in staff in handling passengers with irregularities, invalid documents, etc.
4. Supervise excess baggage handling, including decision-making on charges and waivers.
5. Manage Denied Boarding processes, guide check-in staff, and update SSCI for downgrading or offloading passengers.
6. Establish and maintain good relationships with customs, immigration, security, police, medical, cargo, ground transport, catering, duty-free, courier companies, tour operators, and other airline staff.
7. Ensure compliance with company and local policies during delays, providing assistance to delayed passengers.
8. Monitor handling agent output to meet company standards and contractual agreements.
9. Enforce safety and security standards.
10. Ensure proper procedures for lost, found, and damaged baggage are followed, with timely resolution.
11. Ensure staff on shift wear company uniforms as per standards.
12. Maintain adequate stock levels of stationery and supervise distribution.
13. Provide quality service to VIPs, unaccompanied children, etc., coordinating with lounge staff.
14. Communicate with Duty Manager / Airport Manager regarding aircraft upgrades and over-sales issues.
15. Coordinate with Airport Support Unit/WWCC for VCRS updates in case of misconnections.
16. Monitor catering figures to prevent wastage and update catering units accordingly.
17. Perform any other tasks as assigned by the Airport Manager.
18. Encourage GHA staff to sell more ancillaries and generate revenue.
19. Brief DMs/APMs on GHA shortfalls daily.
20. Monitor ramp activities.
21. Review GSRs and discuss with APM for appropriate actions.

Experience

Minimum 5 years of relevant experience.

Qualifications

Ordinary National Diploma or equivalent.

Application Process

If you meet the criteria and are enthusiastic about the role, we welcome your application. To complete the application, you will need the following document(s):