Airline Account Success Specialist

dnata; Manchester; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Free breakfast, lunch and dinner on‑​s

Free tea and coffee

Simply health Plan

Refer a Friend Scheme

Discounted gym membership

Cycle to Work Scheme

Inhouse apprenticeship programme

Job summary

Dnata in Manchester is seeking an Account Support Specialist to manage customer relations, monitor service levels and drive cost‑efficient performance across sites. You will cultivate trusted relationships with airline customers, ensure adherence to contractual standards and provide timely responses to queries.

The role requires strong communication, interpersonal and analytical skills, plus experience with airline procedures and key software tools such as PowerPoint, Excel, Word, SAP and Power

Qualifications

• Evidence of previous customer management experience.
• Strong PC skills including PowerPoint, Excel and Word (Level 2+).
• Demonstrated interpersonal, communication and teamwork abilities.
• Ability to work under pressure with accuracy.
• Understanding of company values and safety and security expectations.
• Interest in delivering excellent service and driving performance.

Responsibilities

• Interact with airline customer personnel at all levels.
• Ensure clear knowledge and communication of service standards.
• Monitor service performance and implement corrective actions.
• Respond promptly to customer queries and adverse comments.
• Maintain accurate records of service statistics and report to customers.
• Ensure two-way communication with customer and units.
• Stay updated on customer procedures and amendments.
• Manage unit service performance via requirements and analytics.
• Attend weekly or monthly customer meetings.
• Be on call for out-of-hours support when required.
• Conduct airline programme checks and delivery note audits.
• Identify new opportunities or risks through regular dialogue.

Skills

Customer management

Interpersonal skills

Communication

Teamwork

Under pressure

Attention to detail

Analytical skills

Airline industry knowledge

Customer service ethos

Persuasive communication

Tools

PowerPoint

Excel

Word

Cbase

SAP

Power BI

Job description

Dnata in Manchester is seeking an Account Support Specialist to manage customer relations, monitor service levels and drive cost‑efficient performance across sites. You will cultivate trusted relationships with airline customers, ensure adherence to contractual standards and provide timely responses to queries.

The role requires strong communication, interpersonal and analytical skills, plus experience with airline procedures and key software tools such as PowerPoint, Excel, Word, SAP and Power