Airfreight Customer Service Manager – Global Accounts

CMA CGM; Hounslow; Vor Ort; GBP 50.000 - 61.000; Vollzeit

Benefits dieser Stelle

Holiday buy scheme

Pension and life assurance

Employee discounts

Zusammenfassung

CEVA Logistics in Hounslow is seeking an experienced Airfreight Customer Service Manager to lead the CS team and drive exceptional service across Aerospace, Retail and General Cargo. You will oversee global account management, build strong airline relationships, and ensure proactive issue resolution from booking to delivery.

The role focuses on customer experience, service performance, and continuous improvement in a fast-paced airfreight environment, with a salary up to £55,000 DOE.

Qualifikationen

• Proven experience leading customer service teams within an airfreight forwarding or logistics environment.
• Experience managing key customer relationships and global accounts, including airline customers.
• Strong airfreight operational knowledge and end-to-end shipment management.

Aufgaben

• Oversee end-to-end customer service activities from booking to delivery.
• Conduct customer visits and lead QBRs with senior stakeholders.
• Monitor KPIs on customer satisfaction, response times and milestones.
• Collaborate with Operations, Gateway, Commercial, Transport, Customs and Network teams.
• Identify opportunities to improve processes, efficiency and the customer experience.

Kenntnisse

Leadership

Customer relationships

Airfreight operations

Escalation management

Business reviews

Jobbeschreibung

CEVA Logistics in Hounslow is seeking an experienced Airfreight Customer Service Manager to lead the CS team and drive exceptional service across Aerospace, Retail and General Cargo. You will oversee global account management, build strong airline relationships, and ensure proactive issue resolution from booking to delivery.

The role focuses on customer experience, service performance, and continuous improvement in a fast-paced airfreight environment, with a salary up to £55,000 DOE.