Customer Support Manager

Rise Technical Recruitment Limited; Oxford; On-site; GBP 55,000 - 65,000; Full time

Benefits offered by this job

Private Medical Cover

Group Pension

Share Incentive Plan (ESOP)

Travel Insurance

Healthcare Cash Scheme

Job summary

Rise Technical Recruitment Limited is seeking a Customer Support Manager (Aviation / Aerospace) in Oxford to lead the customer service function for a global aerospace leader. The role focuses on managing relationships with major airlines and aerospace clients, coordinating technical and operational support, and ensuring service delivery meets industry standards.

You will work closely with engineering, maintenance and operations teams to drive customer satisfaction and long-term partnerships,

Qualifications

• Experience in aviation customer support or aircraft maintenance operations.
• Experience managing key customer relationships in aerospace.
• Strong communication and stakeholder management skills.

Responsibilities

• Manage aviation and aerospace customer relationships.
• Coordinate technical and operational support.
• Work with internal engineering, maintenance and operations teams.
• Ensure delivery of customer requirements in line with regulations.

Job description

Customer Support Manager (Aviation / Aerospace)

Competitive / Negotiable Salary + Monday-Friday (37.5 Hours) + Excellent Bonus Scheme + Private Medical Cover + Group Pension + Share Incentive Plan (ESOP) + Travel Insurance + Healthcare Cash Scheme + Excellent Benefits & Progression

Office Based - Commutable from Oxford, Bicester, Aylesbury, West London, Cheltenham, Reading, Milton Keynes & surrounding areas.

Are you from an Aviation or Aerospace background with experience in customer support, aircraft maintenance operations or managing key customer relationships, looking to join a global industry leader?

On offer is an excellent opportunity to join one of the world's leading aviation businesses, working with major airlines, aircraft operators and aerospace organisations whilst developing your career within a multinational company.

This company is a global leader in the aerospace industry, manufacturing advanced aviation products and providing specialist support to some of the biggest names in the sector.

In this role, you will be responsible for managing key aviation customer relationships, coordinating technical and operational support, and ensuring customer requirements are delivered in line with industry standards and aviation regulations.

This role would suit someone with experience in aviation customer support, aircraft maintenance, MRO or aerospace operations looking to take the next step in their career within a globally recognised organisation offering excellent benefits and long-term progression.

The Role

• Managing customer relationships across the aviation and aerospace industry
• Coordinating customer support, technical enquiries and operational requirements
• Working closely with internal engineering, maintenance and operational teams
• Monday to Friday, 37.5 hours per week

The Person

• Background in Aviation, Aerospace
• Experience in customer support, account management or aviation operations
• Strong communication and stakeholder management skills
• Working knowledge of Part 145 and Part CAMO regulations

We are an equal opportunities company and welcome applications from all suitable candidates.