Air Source Heat Pump S&R Engineer

Centrica; England; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Fully costed company van and fuel card

Employee energy allowance and HIVE/loy

Company pension scheme

25 days annual leave + bank holidays

Full sick pay after probation

Job summary

PH Jones is hiring an Air Source Heat Pump Service & Repair Engineer for Somerset. You will service, fault-find and repair air source heat pump systems in domestic properties, ensuring efficiency and high customer satisfaction.

Join a team delivering energy-efficient heating solutions as part of Centrica's PH Jones business, with a strong focus on safety, regulatory compliance and customer service. Full-time, permanent role with competitive salary and benefits.

Qualifications

• Proven experience servicing and repairing Air Source Heat Pump systems.
• Strong understanding of low‑temperature heating systems and controls.
• Electrical fault‑finding skills relevant to heating systems.
• Experience working in occupied domestic properties.
• Ability to manage workload independently and meet productivity targets.
• Knowledge of domestic renewable heating regulations.
• Strong customer service mindset in a field‑based role.
• Awareness of health, safety and compliance requirements.
• MCS awareness.
• Experience with control systems including weather compensation, zoning and hybrid systems.

Responsibilities

• Service, diagnose and repair Air Source Heat Pumps and associated heating controls
• Work in line with health & safety legislation, statutory regulations, manufacturer guidance and company processes
• Deliver a high‑quality, professional experience in occupied residential properties
• Effectively manage your own workload, appointments and productivity
• Complete job records, reports and parts requests accurately using company systems
• Act as a professional ambassador for PH Jones at all times
• Proactively identify system improvements, additional works or safety issues
• Participate in the out‑of‑hours call‑out rota when required

Skills

Air Source Heat Pumps

Heating controls

Electrical fault-finding

Domestic properties

Workload management

Renewable heating regs

Customer service

Health and safety

MCS awareness

Control systems (weather compensation,

Education

Level 3 Heat Pump qualification (or equivalent)

Unvented Hot Water qualification (G3)

F-Gas certification - desirable

18th Edition Wiring Regulations - desirable

ACS qualifications - desirable

Minimum 2 years’ post‑qualification experience

Full UK driving licence (no more than 6 points)

Right to work in the UK

Job description

Join us, be part of more.

We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team:

At PH Jones, our mission is to mend it.

Our teams have been at the heart of communities for over 50 years. Partnering with local authorities and associations, we support social housing across the UK – installing, upgrading and repairing heating and electrical systems. But we’re not just living off our legacy. We’re on a mission to make the UK’s social housing sector greener and more energy efficient.

Air Source Heat Pump Service & Repair Engineer

Somerset (must be locally based) - Full-Time | Permanent

Help Power the Future with PH Jones

At PH Jones, we’re playing a key role in the UK’s transition to low‑carbon heating. We’re now looking for an experienced Air Source Heat Pump Service & Repair Engineer to join our growing Somerset team and help us deliver reliable, energy‑efficient heating solutions to homes across the region.

If you’re passionate about renewable technology, enjoy solving technical challenges, and take pride in delivering excellent customer service, we’d love to hear from you.

What You’ll Be Doing

You’ll be responsible for the safe, efficient servicing, fault‑finding and repair of Air Source Heat Pump systems in domestic properties, ensuring systems run at their best and customers receive a first‑class experience.

Key Responsibilities

• Service, diagnose and repair Air Source Heat Pumps and associated heating controls

• Work in line with health & safety legislation, statutory regulations, manufacturer guidance and company processes

• Deliver a high‑quality, professional experience in occupied residential properties

• Effectively manage your own workload, appointments and productivity

• Complete job records, reports and parts requests accurately using company systems

• Act as a professional ambassador for PH Jones at all times

• Proactively identify system improvements, additional works or safety issues

• Participate in the out‑of‑hours call‑out rota when required

What We Offer

Competitive Package

• Salary: up to £45,000 subject to experience and qualifications

• Full‑time, permanent contract

• Annual pay review plus profit share scheme

• Fully costed company van and fuel card

Exceptional Benefits

• Employee energy allowance and exclusive discounts on HIVE products

• Company pension scheme

• 25 days annual leave + bank holidays

• Full sick pay after successful probation

• Plus much more!

About You

You're a skilled, customer‑focused engineer who can work independently and confidently in residential environments.

Essential Experience & Skills

• Proven experience servicing and repairing Air Source Heat Pump systems

• Strong understanding of low‑temperature heating systems and controls

• Electrical fault‑finding skills relevant to heating systems

• Experience working in occupied domestic properties

• Ability to manage workload independently and meet productivity targets

• Knowledge of domestic renewable heating regulations

• Strong customer service mindset in a field‑based role

• Awareness of health, safety and compliance requirements

• MCS awareness

• Experience with control systems including weather compensation, zoning and hybrid systems

Qualifications & Certifications

• Level 3 Heat Pump qualification (or equivalent)

• Unvented Hot Water qualification (G3)

• F-Gas certification - desirable

• 18th Edition Wiring Regulations (BS7671) – desirable

• ACS qualifications (CCN1, CENWAT, HTR1, CKR1) – desirable

• Minimum 2 years’ post‑qualification experience

• Full UK driving licence (no more than 6 points)

• Right to work in the UK

Be Part of Something Bigger

By joining PH Jones, you’ll be part of a team that’s revolutionising how we heat our homes and helping to build a more sustainable future.

We're not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too.

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non‑negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.