Air / Ocean Freight Coordinator

TN United Kingdom; Purfleet-on-Thames; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Operations Specialist to join their dynamic team in Purfleet. This role focuses on delivering exceptional customer service and ensuring operational compliance within Air and Ocean Freight. As part of the operations team, you'll have the opportunity to develop your skills while collaborating with various departments to enhance service quality. If you're passionate about logistics and eager to contribute to a thriving environment, this position offers a fantastic opportunity for growth and development.

Qualifications

• Experience in Air or Ocean Freight operations.
• Strong focus on customer satisfaction and operational compliance.

Responsibilities

• Provide high-level service for OFR and AFR customers.
• Collaborate with operations and warehouse teams for smooth processes.
• Participate in team reviews to enhance service quality.

Skills

Customer Service

Operations Management

Freight Knowledge (Air/Ocean)

KPI Management

Job description

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Client:

Location:

Purfleet, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

3bcd77fe50d3

Job Views:

4

Posted:

28.04.2025

Expiry Date:

12.06.2025

Job Description:

Our client based in Purfleet is looking for an Operations Specialist to join their established team with experience in Air or Ocean Freight. Please apply today to learn more about this exciting opportunity.

Overview of the role: Providing high levels of customer service, satisfaction, and operational compliance. As part of the operations team, learn all customer processes and support colleagues as required.

1. Provides high-level service for primarily OFR (but also AFR) customers and develops skills related to 3PL warehousing activities.
2. Drives own performance and challenges others positively to achieve KPIs.
3. Participates in team reviews to identify areas for improvement, reviewing KPIs, and enhancing overall service quality.
4. Collaborates with operations, warehouse, and other teams to ensure smooth customer-related process flow.
5. Prioritizes work tasks and communicates with team leaders or supervisors when assistance, process improvements, or workload support is needed.
6. Takes an active role in personal development and coaching, seeking feedback and training needs from line managers.
7. Serves as the primary contact for at least one of the top customers and provides support to colleagues as needed.