Air Logistics Operations Apprentice: Care & Coordination

Best Apprenticeships; Greater London; On-site; GBP 35,000 - 55,000; Full time

Job summary

Kuehne+Nagel in London Heathrow is seeking a motivated Operational Care Specialist to coordinate air logistics bookings, manage data entry for transport documents and liaise with customer care teams to meet transit times and routing requirements.

You will learn to use BPA tools, align shipping instructions, monitor carrier performance, report issues promptly and be the main contact for the services in scope within a dynamic global logistics environment.

Qualifications

• Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer's cargo.
• Manage operational tasks through Business Process Automation tools (BPA) and all related features.
• Review and ensure alignment of shipping instructions clarifying any deviations/conflicts in contradiction to country regulations, export compliance and rate and routing information.
• Immediately report problems, operational disputes, or discrepancies to your team leader.
• Monitor operational performance of carriers and other vendors and elevate / create awareness if performance and commitments are not being delivered.
• Initiate and resolve any rate or performance discrepancies.
• Act as a main contact for the services in scope.

Responsibilities

• Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer's cargo.
• Manage operational tasks through BPA tools and all related features.
• Review and ensure alignment of shipping instructions, clarifying deviations in line with regulations and routing information.

Job description

Kuehne+Nagel in London Heathrow is seeking a motivated Operational Care Specialist to coordinate air logistics bookings, manage data entry for transport documents and liaise with customer care teams to meet transit times and routing requirements.

You will learn to use BPA tools, align shipping instructions, monitor carrier performance, report issues promptly and be the main contact for the services in scope within a dynamic global logistics environment.