Air Import Agent

FORGE; Frome; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading logistics company is seeking an experienced Air Import Agent to manage freight operations from Sunday to Thursday. The role demands effective communication, strong organizational skills, and adherence to regulatory standards while ensuring exceptional customer service. Candidates must have relevant experience and the ability to work efficiently under tight deadlines.

Qualifications

• Must have previous experience as an Air Import Agent.
• Effective communication and interpersonal skills required.
• Experience with customs documentation and KPIs preferred.

Responsibilities

• Manage the timely movement of freight and information.
• Perform data entry and maintain relationships with clients and vendors.
• Ensure compliance with regulations and internal policies.

Skills

Effective interpersonal skills

Strong organizational skills

Proficient in computer skills

Fluent in English

Education

6 months to 1 year of related experience

Job description

Our client is looking for an experienced Air Import Agent - Sunday to Thursday, 7am to 3.30pm.

Summary Description

Ensure the proper and timely movement of freight and information, while providing exceptional customer service within the Air Import department.

Key Responsibilities

1. Ensure smooth and timely freight process flow.
2. Ensure accurate and timely data entry into our operating system.
3. Track and trace Air Import files as required.
4. Ensure timely delivery of freight to customers for import shipments.
5. Ensure documents are timely sent to customers or brokers for customs purposes.
6. Ensure accurate and timely client and vendor billing.
7. Interact with customers to arrange international shipments, meeting customer service standards.
8. Maintain strong relationships with vendors (airlines, trucking companies, etc.).
9. Comply with all regulations, including internal policies, operational standards, and government regulations.
10. Understand department process flow and seek continuous efficiency improvements.
11. Follow and update all customer standard operating procedures in the DLSOP.
12. Meet KPI standards as per company procedures.
13. Communicate effectively with internal and external stakeholders, responding promptly to emails and requests.
14. Complete at least 52 hours of training per year per employee.
15. Promote compliance with all policies and regulations, demonstrating integrity and pride in work.

Skills

• Effective interpersonal skills with strong listening, comprehension, and communication abilities.
• Proactive with strong organizational skills.
• Proficient in computer skills (Excel, Word).
• Fluent in English.

Education and Experience

6 months to 1 year of related experience and/or training, or an equivalent combination of education and experience.

The working hours are Sunday to Thursday, 7am to 3.30pm.

Salary is based on experience.

We can only accept applications from candidates with previous experience for this role.

If you do not hear from us, your application has been unsuccessful.