Air Export AOG/Critical Logistics Service Agent - Monday - Friday , ( Late & night shift available )

Expeditors; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a dynamic global logistics company that values its employees and fosters a culture of growth and innovation. In this role, you will support the AOG/CLS operations, ensuring smooth shipment processes while adhering to company policies. Your proactive approach to problem-solving and effective communication will be vital in providing exceptional service to our clients. With a commitment to employee development and a competitive compensation program, this opportunity is perfect for those looking to advance their careers in a fast-paced environment. Embrace the challenge and become part of a team that makes a difference in the logistics industry.

Benefits

Competitive Salary

Pension

Private Medical Insurance

Stock Purchase Plan

Training and Personnel Development Program

Qualifications

• Strong interpersonal skills with the ability to communicate effectively.
• Experience in handling AOG and CLS shipments is essential.

Responsibilities

• Support AOG/CLS operations and ensure compliance with regulations.
• Proactively provide pricing alternatives and solutions to clients.

Skills

Interpersonal Skills

Problem-Solving

Negotiation

Market Knowledge

Education

Experience in AOG and CLS Movements

Job description

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Scope of Position:

To support the AOG/CLS Operation in the smooth running of the department within the branch (ie) the air export product in the market place through focus on Operations, Systems, and Culture in adherence to the company’s policy and procedures.

Major Duties and Responsibilities:

Operations:

• Have a passion for high profile, high pressure shipments moving at a fast pace
• Be pro-active in finding solutions for our customers should service failures occur, keeping the customer advised during all of their goods transit and offering alternative solutions where required.
• Be willing to learn
  • Road Freight
  • Imports
  • AOG industry norms
• Monitor shipments inside and outside of normal working hours
• Be ambitious, willing and able to take the next step in your career
• Able to negotiate
• Understand department process flow, constantly looking for areas of improved efficiency.
• Monitor compliance at all times to regulations, including internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Ensure all customers' standard operating procedures are followed as per the DLSOP

Sales:

• Take an active role in the transition of new business/updates to existing business.
• Pro-actively provide pricing alternatives, routing solutions, and technical assistance to clients.
• Respond to requests for proposal, quotation, or information timely and with market competitive pricing matching the scope of service required by the customer.

Systems:

• Be open to implementing new system changes and enhancements into your department.
• Be involved and suggest system/process improvements.

Qualifications

• Qualifications, Experience and Education Requirements:
• Good market and product knowledge.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Experience in the handling of AOG, CLS movements.

Additional Information

Hours:

Monday - Friday 2000-0430

Monday - Friday 1500-1130

Benefits:

• Competitive salary
• Pension
• Private Medical Insurance
• Stock Purchase Plan
• Training and Personnel Development Program