Air Export AOG/Critical Logistics Service Agent - Monday - Friday , ( Late & night shift available )

Expeditors International of Washington, Inc.; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading global logistics company is looking for a dedicated professional to support air export operations in a fast-paced environment. The ideal candidate will possess strong interpersonal skills and knowledge of AOG/CLS operations, ensuring compliance, and customer satisfaction. This role offers opportunities for growth and professional development in a dynamic international trade setting.

Benefits

Pension

Private Medical Insurance

Stock Purchase Plan

Training and Personnel Development Program

Qualifications

• Good market and product knowledge.
• Effective interpersonal skills, including proven abilities to listen and communicate clearly.
• Experience in handling AOG, CLS movements.

Responsibilities

• Monitor compliance with regulations and internal policies.
• Provide pricing alternatives and technical assistance to clients.
• Proactively address service failures and suggest solutions.

Skills

Effective interpersonal skills

Market knowledge

Job description

• Full-time

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over.We love to promote from within- more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Scope of Position:

To support the AOG/CLS Operation in the smooth running of the department within the branch (ie) the air export product in the market place through focus on Operations, Systems, and Culture in adherence to the company’s policy and procedures.

Major Duties and Responsibilities:

Operations:

• Have a passion for high profile, high pressure shipments moving at a fast pace
• To be pro-active and finding solutions for our customers should service failures occur, keeping the customer advised during all of their goods transit and offering alternative solutions where required.
• Be willing to learn
  • Road Freight
  • Imports
  • AOG industry norms
• Shipment monitoring inside and outside of normal working hours
• Ambitious, willing and able to take the next step on in your career
• Able to negotiate
• Understand department process flow, constantly looking for areas of improved efficiency.
• Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Ensure all customers standard operating procedures are followed as per the DLSOP
• Take an active role in the transition of new business/ updates to existing business.
• Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients.
• Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
• Systems:
• Be open to implementing new system changes and enhancements into your department.
• Be involved and suggest system/process improvements.

Qualifications

• Qualifications, Experience and Education Requirements
• Good market and product knowledge.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Experience in the handling of AOG, CLS movements.

Additional Information

Monday - Friday 2000-0430

Monday - Friday 1500-1130

• Pension
• Private Medical Insurance
• Stock Purchase Plan
• Training and Personnel Development Program