AI Transformation Leader: Operating Model & Governance

Capgemini; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Job summary

Capgemini in London seeks an AI Transformation & Operating Model Lead to guide the organisation's shift to an AI-enabled operating model, embedding AI across product, engineering, risk, governance and business operations.

The role requires expert advisory to senior executives on AI adoption, workforce transformation, regulatory governance, and enterprise design within a regulated financial services environment.

Qualifications

• 12+ years of experience in large-scale business transformation, operating model design, or strategic consulting.
• Experience leading AI transformation initiatives within Financial Services, Banking, FinTech, Insurance, or regulated industries.
• Strong understanding of Product Operating Models and Agile delivery frameworks.
• Experience defining AI governance, risk, and compliance frameworks.
• Proven track record advising C-Suite and Executive-level stakeholders.
• Experience delivering workforce transformation, change management, and organizational redesign programmes.
• Strong understanding of Generative AI, Machine Learning, Agentic AI, and AI product capabilities.
• Experience balancing innovation with regulatory and operational risk requirements.

Responsibilities

• Define and promote AI-native ways of working across product, engineering, transformation, and change teams.
• Develop frameworks and practical playbooks for AI-assisted product discovery, delivery management, roadmap planning, backlog optimization, and decision-making.
• Identify opportunities where AI can reduce operational friction, enhance productivity, and improve business outcomes.
• Assess existing delivery methodologies and redesign processes that are incompatible with AI-enabled execution.
• Establish best practices for human-AI collaboration across the product lifecycle.
• Advise on the integration of AI capabilities into the target operating model, governance structures, and product organization.
• Define how AI products, agents, copilots, and intelligent automation capabilities fit within enterprise product taxonomies.
• Shape future-state accountability frameworks covering human versus AI decision ownership.
• Guide organizational design activities where AI capabilities alter traditional operating boundaries and responsibilities.
• Support the implementation of AI-enabled product-led operating models and shared service structures.
• Design governance frameworks supporting responsible AI adoption at scale.
• Define decision rights, accountability models, and escalation procedures for AI-enabled products and services.
• Develop AI control frameworks covering: Credit Decisioning, Lending, Fraud Prevention, Customer Communications, Agentic AI Solutions, Employee Productivity Tools.

Skills

AI transformation leadership

Regulatory governance

C-Suite advisory

Organizational design

Agile delivery frameworks

Product operating models

Stakeholder management

Workforce transformation

Job description

Capgemini in London seeks an AI Transformation & Operating Model Lead to guide the organisation's shift to an AI-enabled operating model, embedding AI across product, engineering, risk, governance and business operations.

The role requires expert advisory to senior executives on AI adoption, workforce transformation, regulatory governance, and enterprise design within a regulated financial services environment.