AI Transformation Lead

ICS AI Ltd; Basingstoke; Hybrid; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Flexible working

Enhanced pension scheme

25 days holiday plus bank holidays

Work-from-home allowance

Job summary

ICS.AI is seeking an AI Transformation Lead / Senior Project Manager to drive an AI transformation programme for a major local government client, using PRINCE2 Agile SCRUM. You will coordinate delivery teams, manage governance, and ensure successful GenAI platform implementations across web, phone and email channels.

You’ll be the main client contact during delivery, represent the company on Steering Groups, and collaborate with PMO to ensure delivery excellence and client satisfaction.

Qualifications

• Minimum 5 years in a Project Management Office role.
• PRINCE2 Foundation certification (PRINCE2 Practitioner and ITIL Foundation desirable).
• Strong understanding of PRINCE2 Agile SCRUM methodologies.
• Experience implementing software solutions, ideally in local government or public sector.
• Proven ability to manage multiple concurrent workstreams within a Programme environment.
• Strong communication and organisational skills with experience in internal and external stakeholder management.
• Experience in risk management, conflict resolution, and business analytics.

Responsibilities

• Act as the primary point of contact with major clients during project delivery and represent the company on Project Steering Groups
• Manage all elements of the PRINCE2 Agile project management lifecycle for AI transformation programmes
• Coordinate technical implementation teams for projects and solutions across multiple concurrent workstreams
• Provide client communications and reporting, including regular Highlight reports and project status updates
• Ensure accountability for project quality through test plans, governance reviews and risk management
• Create and maintain project documentation including Project Initiation Documentation, Project Plans, RAID Logs, and Change Management Trackers
• Deliver Risk Management, Stakeholder Management, Budget Management, Benefits Realisation, Business Intelligence and Renewal management
• Effective resource planning to ensure maximum billable resource allocation
• Provide consultancy services and gather solution requirements from stakeholders
• Support the PMO team with PMO continuous improvement initiatives

Skills

PMO experience

PRINCE2 Foundation

PRINCE2 Agile SCRUM

Software implementation

Multi-workstream management

Stakeholder management

Risk management & analytics

Job description

Location: Remote/Hybrid (UK-based, ideally West Wales)

Contract Type: Full-time, Permanent

About Us

ICS.AI is the UK's market leader in Artificial Intelligence (AI) solutions for local government, partnering with over 20 councils to transform the delivery of public services. As a Microsoft Solutions Partner, we combine cutting-edge AI technology with deep public sector expertise to deliver measurable outcomes through our core solutions:

• AI Contact Centres: Deflecting up to 50% of inbound contact, reducing service costs while improving resident experience
• AI Staff Copilots: Enhancing workforce productivity through secure, AI-powered assistance and automation
• Social Care AI Copilots: Transforming social care service delivery through intelligent automation, insight and decision support

ICS.AI is headquartered in Basingstoke, with a delivery office in Leamington Spa and delivery teams operating remotely across the UK, with an increasing delivery presence in Scotland and Wales.

About the Role

We're seeking an experienced AI Transformation Lead / Senior Project Manager to lead an AI Transformation Programme with a major local government clients using PRINCE2 Agile SCRUM methodologies. You'll be responsible for delivering a comprehensive suite of AI solutions including SMART Copilot solutions over multiple channels including web, phone and e-mail. This high-profile programme represents a significant opportunity to showcase ICSACTION's capabilities in transforming local government services.

In this role, you'll coordinate delivery teams, manage project governance, and ensure successful implementation of our GenAI platforms while maintaining strong client relationships. You'll be the primary point of contact with major clients during project delivery and represent the company on Project Steering Groups.

Key Responsibilities

• Act as the primary point of contact with major clients during project delivery and represent the company on Project Steering Groups
• Manage all elements of the PRINCE2 Agile project management lifecycle for AI transformation programmes
• Coordinate technical implementation teams for projects and solutions across multiple concurrent workstreams
• Provide client communications and reporting, including regular Highlight reports and project status updates
• Ensure accountability for project quality through test plans, governance reviews and risk management
• Create and maintain project documentation including Project Initiation Documentation, Project Plans, RAID Logs, and Change Management Trackers
• Deliver Risk Management, Stakeholder Management, Budget Management, Benefits Realisation, Business Intelligence and Renewal management
• Effective resource planning to ensure maximum billable resource allocation
• Provide consultancy services and gather solution requirements from stakeholders
• Support the Project Management Office team with PMO continuous improvement initiatives

Required Skills and Experience

• Minimum 5 years in a Project Management Office role
• PRINCE2 Foundation certification (PRINCE2 Practitioner and ITIL Foundation desirable)
• Strong understanding of PRINCE2 Agile SCRUM methodologies
• Experience implementing software solutions, ideally in local government or public sector
• Proven ability to manage multiple concurrent workstreams within a Programme environment
• Strong communication and organisational skills with experience in internal and external stakeholder management
• Experience in risk management, conflict resolution, and business analytics

What We Offer

• Flexible and remote working options.
• Enhanced pension scheme (5% employer contribution).
• 25 days of holiday plus bank holidays.
• £1,200 annual work-from-home allowance.

Eligibility Requirements

Applicants must have the legal right to work in the UK. Unfortunately, we cannot offer visa sponsorship for this role.