AI Solutions Architect- Post-Sales (UK)

hiddenlayer; United Kingdom; On-site; GBP 90,000 - 125,000; Full time

Benefits offered by this job

Fully Remote

Health & Wellness benefits

Flexible time off

L&D fund

Diversity, Equity & Inclusion

Job summary

HiddenLayer is seeking a Solutions Architect Post-Sales to join our customer success team, focused on AI security. You will design secure deployments across cloud/on-prem/hybrid and guide customers through adoption to maximize security and performance.

You will bring hands-on Docker/Kubernetes experience, cloud networking knowledge, and Python expertise, helping customers iterate securely while ensuring long-term value and scalable deployments.

Qualifications

• Post-sales, customer success or solutions engineering experience in AI/security/cloud preferred.
• Docker and containerized workloads experience; Kubernetes familiarity desired.
• Hands-on cloud experience (AWS, Azure, GCP) with cloud networking and IaC.
• Python programming experience; familiarity with AI/ML workflows (LangChain, LangGraph, MLOps) is a plus.
• Strong troubleshooting abilities and capability to guide customers through iterative solution design.

Responsibilities

• Onboarding and deployment: design and implement secure deployments of AI security solutions across cloud/on-prem/hybrid environments.
• Provide technical guidance on infrastructure, containers, and cloud networking; promote secure AI operations.
• Act as the primary technical post-sale contact to ensure ongoing value and success.
• Troubleshoot and optimize configurations; identify opportunities for improvement.
• Deliver enablement: workshops, training, and technical docs for customer teams.

Skills

Post-sales experience

Docker

Kubernetes

Python

AWS

Azure

GCP

LangChain

MLOps

Tools

Docker

Kubernetes

Job description

AI SOLUTIONS ARCHITECT POST-SALES

Remote- UK

ABOUT THE ROLE:

We are seeking a motivated Solutions Architect Post-Sales to join our customer success team, specializing in the AI security space. As a post-sales Solutions Architect, you will be instrumental in ensuring the successful deployment, adoption, and ongoing value realization of our AI security solutions. You will work directly with customers after the sale to understand their environments, integrate our technology into their workflows, and help them iterate quickly to maximize security and performance outcomes.

Your ability to collaborate with customers, leverage modern technologies (cloud, containerization, networking), and translate feedback into actionable improvements will make you a trusted advisor and a key contributor to our long-term customer relationships.

WHO WE ARE:

HiddenLayer protects the world's most valuable technologies from adversarial AI attacks. We were founded by AI professionals and security specialists with first-hand experience of how insidious adversarial AI attacks can be to detect and defend against. Determined to prove that these attacks were preventable, the team developed a unique, patent-pending, productized solution to support organizations in accelerating their adoption of AI securely.

Our dedication to innovation has been recognized by prestigious awards such as RSA's Innovation Sandbox Winner, CB Insights AI 100, CyberTech 100, and SC's Most Promising Early-Stage Start-up.

WHAT YOU'LL DO:

• Customer Onboarding & Deployment: Partner with customers to design and implement secure deployments of our AI security solutions, ensuring seamless integration into their environments (cloud, on-prem, or hybrid).
• Technical Guidance & Iteration: Provide expert technical consultation on infrastructure, containerization (Docker/Kubernetes), and cloud networking. Help customers rapidly iterate and adopt best practices for secure AI operations.
• Customer Success Ownership: Act as the primary technical point of contact post-sale, ensuring customers derive ongoing value, achieve their security objectives, and successfully scale their deployments.
• Troubleshooting & Optimization: Diagnose and resolve customer issues, optimize configurations, and proactively identify opportunities for improvement.
• Enablement & Training: Deliver hands-on workshops, training sessions, and technical documentation to empower customer teams to be self-sufficient with our products.
• Feedback Loop: Capture customer feedback and collaborate with product management, engineering, and research teams to inform roadmap priorities and product enhancements.

WHO YOU ARE:

• Proven experience in a post-sales, customer success, or solutions engineering role (AI, security, or cloud-based products preferred).
• Strong experience with Docker and containerized workloads; familiarity with Kubernetes is highly desirable.
• Hands-on cloud experience (AWS, Azure, or GCP), including cloud networking concepts and Infrastructure as Code (IaC).
• Python programming experience required; familiarity with AI/ML workflows (LangChain, LangGraph, MLOps tools) is a plus.
• Skilled at troubleshooting technical issues and guiding customers through iterative solution design.
• Excellent interpersonal and communication skills; comfortable working with both technical and business stakeholders.
• Self-motivated, adaptable, and passionate about helping customers succeed.

WHY HIDDENLAYER?

We just raised $100M in Series B funding led by Delta-v Capital, with backing from Morgan Stanley, Microsoft's venture arm, Booz Allen Hamilton, and others. It's a validation of what we've built: 10x revenue growth, 50+ new enterprise customers, and deployments across defense, finance, and the world's largest AI platforms. This funding goes straight into expanding our platform and GTM capabilities, and into growing our team globally.

Attracting and retaining the very best people is our #1 priority. That's why we offer our team best-in-class benefits, including:

• Fully Remote: We are a completely remote global team. Though we're distributed, we are intentional about getting the team together a couple of times a year. We offer a generous stipend for your home office setup, annual upgrades to ensure you have a comfortable workspace and a monthly stipend for internet/phone expenses.
• Comprehensive Health & Wellness Benefits: Better than your average startup healthcare benefits. With five options to choose from, of which are fully subsidized by HiddenLayer, we offer a variety of options to fit each person's needs. We also offer vision, dental, and 401k offerings.
• Flexible Time Off: Enjoy unlimited and flexible time off for all salaried employees, in addition to 15 paid company holidays.
• Commitment to Learning and Development: We support personal growth and education through a dedicated L&D fund that can be used for training, conferences, certifications and industry events.
• Diversity, Equity, and Inclusion: We are