AI Project Manager - Pre-Sales & Customer Impact

Complexio; Chester; On-site; GBP 60,000 - 95,000; Full time

Job summary

Complexio is hiring a Project Manager to lead customer projects and deliver use cases end-to-end across pods, data scientists, and engineers. You will bridge communication between customers and technical teams, ensuring alignment on objectives, milestones, and outcomes.

You will manage multiple projects, balance priorities, and drive value realization in a fast-paced enterprise AI environment. The role requires strong PM experience in AI/SaaS, exceptional stakeholder management, and proficiency

Qualifications

• Strong project management experience in AI, SaaS, or data-driven enterprise solutions.
• Expertise in managing customer-facing projects, balancing technical execution with business impact.
• Excellent communication and stakeholder management skills, with the ability to translate technical details into business value.
• Experience with agile methodologies and project management tools.
• Ability to thrive in a fast-paced startup environment, handling multiple priorities with autonomy.

Responsibilities

• Lead the execution of customer projects, ensuring successful delivery of use cases within agreed timelines and scope.
• Act as the bridge between technical teams, customers, and internal stakeholders, ensuring alignment on objectives, milestones, and outcomes.
• Manage multiple projects simultaneously, balancing priorities based on business impact and customer needs.
• Oversee end-to-end project lifecycle, from kickoff to completion, ensuring adherence to customer requirements and company standards.
• Define project plans, objectives, scope, deliverables, and KPIs to measure success.
• Coordinate cross-functional teams, including pods, data scientists, engineers, and business analysts, to deliver solutions.
• Track progress, identify risks early, and implement mitigation strategies.
• Work closely with customers to understand their business challenges and map solutions to their needs.
• Translate customer use cases into actionable project plans, ensuring technical feasibility and alignment with Complexio’s AI capabilities.
• Serve as the primary point of contact for customers, managing expectations and communication throughout the project lifecycle.
• Conduct regular check-ins, project updates, and post-implementation reviews to ensure value realization.
• Align internal teams and external partners on project objectives, ensuring smooth collaboration.
• Coordinate with pod leads, tech managers, product, and customer success teams to remove blockers and optimize resource allocation.
• Escalate critical issues and dependencies to leadership as needed, providing data-driven recommendations.
• Establish and refine project management frameworks, methodologies, and best practices for efficient execution.
• Leverage agile methodologies where applicable, iterating on project deliverables based on feedback.
• Contribute to internal knowledge-sharing and documentation of lessons learned from past projects.

Skills

Project management

AI & SaaS

Stakeholder management

Agile methodologies

Jira

Tools

Jira

Job description

Complexio is hiring a Project Manager to lead customer projects and deliver use cases end-to-end across pods, data scientists, and engineers. You will bridge communication between customers and technical teams, ensuring alignment on objectives, milestones, and outcomes.

You will manage multiple projects, balance priorities, and drive value realization in a fast-paced enterprise AI environment. The role requires strong PM experience in AI/SaaS, exceptional stakeholder management, and proficiency