AI-Powered Growth & Retention Leader

Intuit, Inc.; Greater London; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

Intuit UK is seeking a Customer Success leader to own welcome, nurture, retention and win-back programs for QuickBooks customers, including free trial conversion. You will partner with Sales, Product, Marketing, Analytics and Data Science to build scalable retention initiatives, embed AI and propensity models, and measure impact across markets.

The role focuses on cross-functional program management and delivering measurable improvements in churn and revenue while delivering a best-in-class

Qualifications

• Proven track record of exceeding retention and revenue targets in a 1:many Customer Success space.
• Strong business acumen and ability to connect CS strategy with regional priorities.
• Operationally focused with ability to implement initiatives and drive efficiencies.
• Data-driven with ability to quantify ROI and identify improvement areas.
• Collaborative, able to influence across cross-functional teams.
• Excellent written and verbal communication skills.

Responsibilities

• Contribute to the Customer Success retention and monetisation strategy across global and UK priorities.
• Create welcome, nurture, retention and win-back programs for QuickBooks customers, including free trial conversion.
• Drive new retention programs leveraging digital platforms and human-assisted interactions.
• Develop programs to deepen customer relationships and advocacy, improving satisfaction and retention.
• Improve existing initiatives to reduce churn and grow ecosystem value through attach and lead-pass opportunities.
• Embed AI, data, and propensity models to enable proactive intervention capabilities.

Skills

Commercially savvy

Strategic thinker

Operational excellence

Data driven

Influencer

Confident communicator

Education

Bachelor's degree or equivalent

Job description

Intuit UK is seeking a Customer Success leader to own welcome, nurture, retention and win-back programs for QuickBooks customers, including free trial conversion. You will partner with Sales, Product, Marketing, Analytics and Data Science to build scalable retention initiatives, embed AI and propensity models, and measure impact across markets.

The role focuses on cross-functional program management and delivering measurable improvements in churn and revenue while delivering a best-in-class