AI-Driven Retention & Growth Lead (SaaS)

Intuit; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Intuit UK is seeking a Customer Success leader to drive retention and growth across our QuickBooks customer base, including welcome, nurture and win-back programs. You will partner with Sales, Product, Marketing and Analytics to deliver cross-functional retention initiatives and leverage AI and data to reduce churn.

The role focuses on 1:many initiatives for accountants, sole traders and small businesses, with a strong emphasis on monetisation and customer advocacy.

Qualifications

• Proven track record of exceeding retention and revenue targets in a SaaS Customer Success space.

Responsibilities

• Contribute to retention and monetisation strategy aligned to global and UK strategies.
• Create welcome, nurture, retention and win-back programs including free trial conversion.
• Drive new retention programs leveraging digital platforms and human interactions.
• Develop programs to build trust, loyalty and client advocacy across customers.
• Embed AI, data and propensity models to proactively prevent churn.

Skills

Commercial acumen

Strategic thinking

Operational excellence

Data-driven

Influence / interpersonal skills

Communication skills

Education

Bachelor's degree or equivalent

Job description

Intuit UK is seeking a Customer Success leader to drive retention and growth across our QuickBooks customer base, including welcome, nurture and win-back programs. You will partner with Sales, Product, Marketing and Analytics to deliver cross-functional retention initiatives and leverage AI and data to reduce churn.

The role focuses on 1:many initiatives for accountants, sole traders and small businesses, with a strong emphasis on monetisation and customer advocacy.