AI Operations Engineer

Howden Group Holdings; United Kingdom; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Career development

Diversity culture

Supportive team

Positive impact

Flexible hours

Job summary

Howden Group Holdings in the United Kingdom is seeking an AI Operations Engineer to provide support for AI tools, including Microsoft 365 Copilot solutions and internally developed AI applications. This entry-level role focuses on supporting colleagues, managing support requests, and helping to keep day‑to‑day AI services running smoothly.

The role offers hands‑on experience with Microsoft AI technologies and internal applications, with potential for growth within the AI team supporting a global

Qualifications

• 0–1 years’ experience in a support, administrative, or customer-facing role.
• Familiarity with Microsoft 365 apps (Teams, Outlook, SharePoint).
• Strong communication and a willingness to help others.
• Good organizational skills and attention to detail.
• Eagerness to learn new AI tools.

Responsibilities

• Provide first-line support for users of Microsoft Copilot and internal AI tools.
• Respond to user queries and resolve simple issues in a timely manner.
• Log, track, and update support tickets accurately.
• Perform basic service checks to ensure tools are running as expected.
• Assist with simple fixes and minor updates under guidance.
• Escalate complex issues to senior team members or relevant teams.
• Maintain clear documentation of common issues and resolutions.

Skills

0-1 years experience

Microsoft 365 familiarity

Communication skills

Organisational skills

Eagerness to learn AI

Tools

Microsoft Copilot

Power Platform

Internal AI tools

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like‑minded people driving change at Howden.

Job Title: AI Operations Engineer

Location: UK – Remote

Role Summary

We are seeking an AI Operations Engineer to provide support for our AI tools, including Microsoft 365 Copilot solutions and internally developed AI applications. This is an entry-level role focused on supporting colleagues, managing support requests, and helping to keep day‑to‑day AI services running smoothly. The role includes assisting with simple fixes and minor changes, while escalating more complex issues to specialist teams. This is an excellent opportunity for someone starting their career in technology who is interested in AI and digital tools.

Key Responsibilities

• Provide first-line support for users of Microsoft Copilot and internal AI tools


• Respond to user queries and resolve simple issues in a timely manner


• Log, track, and update support tickets accurately


• Perform basic service checks to ensure tools are running as expected


• Assist with simple fixes and minor updates under guidance


• Escalate complex issues to senior team members or relevant teams


• Maintain clear documentation of common issues and resolutions

Required Skills & Experience

• 0–1 years’ experience in a support, administrative, or customer-facing role


• Basic familiarity with Microsoft 365 (e.g. Teams, Outlook, SharePoint)


• Strong communication skills and a willingness to help others


• Good organisational skills and attention to detail


• Eagerness to learn new tools and technologies, particularly in AI

Desirable Skills

• Exposure to Microsoft Copilot, Power Platform, or similar tools


• Awareness of AI or automation concepts


• Experience supporting internal systems or business applications


• Microsoft fundamentals certifications (e.g. PL-900, AZ‑900)

About the Role

You will be part of a growing AI team supporting a range of tools used across the business. The role offers hands‑on experience with both Microsoft AI technologies and custom-built solutions, providing a strong foundation for a career in technology and AI support.

What do we offer in return?

• A career that you define.


• At Howden, we value diversity – there is no one Howden type.


• Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new


• We support each other in the small everyday moments and the bigger challenges


• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

*Not all positions can accommodate changes to working hours or locations.

Permanent

Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.