AI/ML Team Manager – Data Services & Language Solutions

Amazon Inc.; City Of London; On-site; GBP 60,000 - 85,000; Full time

Job summary

Amazon Inc. in London is seeking an experienced Team Manager to lead the Amazon Data Services team focused on Speech and Language solutions.

You will develop, manage, and support operations to ensure high-quality data labeling and service delivery for Alexa-related technology. You will oversee daily assignments, coach staff, and coordinate with cross-functional partners to optimize workflow efficiency and outcomes.

Responsibilities

• Manage day-to-day job assignments, monitor performance, adherence, volume and quality.
• Support hiring and training of new Associates.
• Ensure productivity through supervision, training, and analysis of performance data.
• Develop weekly work schedules balancing multiple workflows and priorities.
• Coordinate with Program Management and global operations to manage risks and mitigation.
• Track quality and utilization metrics.
• File and track tickets, follow up on blockers to productivity.
• Provide regular feedback to direct reports, both formal and informal.
• Identify process improvements using Kaizen, Six Sigma, or lean methodologies.
• Communicate effectively in English.

Job description

Amazon Inc. in London is seeking an experienced Team Manager to lead the Amazon Data Services team focused on Speech and Language solutions.

You will develop, manage, and support operations to ensure high-quality data labeling and service delivery for Alexa-related technology. You will oversee daily assignments, coach staff, and coordinate with cross-functional partners to optimize workflow efficiency and outcomes.