AI Engagement Manager / Senior AI Engagement Manager

C3 IoT; London; On-site; GBP 80,000 - 120,000; Full time

Job summary

C3 AI is seeking a Customer Engagement Manager to collaborate with clients, translating their needs into successful AI deployment strategies. This role requires strong leadership in both business and technical areas, paired with extensive experience in AI/ML and enterprise solutions. As part of a dynamic team, you will advise stakeholders, drive customer success, and ensure project deliveries align with long-term goals.

Benefits

Competitive compensation package

Excellent benefits

Qualifications

• Minimum 6-10 years in business consulting and product management.
• Experience in leading projects related to AI/ML and cloud infrastructure.
• Strong communication and presentation skills.

Responsibilities

• Lead solution development with a team across multiple disciplines.
• Collaborate with customers to translate business needs into AI features.
• Manage expectations and track project risks.

Skills

Customer Orientation

Data-driven

Analytical Thinking

Leadership in Technical Domains

Effective Communication

Education

Bachelor’s degree in Computer Science, Engineering, Statistics, Mathematics

Advanced Engineering degree or MBA

Job description

Responsibilities:

• Collaborate with customers to craft compelling AI use cases that drive business value and translate use cases into detailed requirements and specifications.
• Turn business requirements into AI application features and capabilities, map use cases to granular team tasks, and produce detailed project work plans.
• Lead solution development with a team of engineers, architects, data scientists, product managers, QA, and DevOps to deliver successful deployments.
• Work across internal teams to make necessary trade-offs between short-term customer deliverables and long-term product roadmaps.
• Anticipate stakeholder needs, remove obstacles, track and address risks before they become issues, and manage expectations.
• Quantify and track value metrics that can be realized from C3 AI solutions.
• Advise executive customer stakeholders on future use case roadmaps and drive customer success and adoption with a focus on customer retention and expansion.
• Develop high-quality and polished internal and external communications to influence customer and C3 AI success.
• Communicate effectively and proactively with customers to build trusted relationships.
• Travel to customer sites (20% average).

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, Statistics, Mathematics, Operations Research, or a similar field; Advanced Engineering degree or MBA preferred.
• Minimum of 6-10 years of business consulting and product or delivery management experience with enterprise SaaS solutions.
• Experience leading customer engagements with substantial exposure and involvement with AI/ML, data science, cloud infrastructure, solution architecture, application development, and data engineering.
• Credible customer presence. Capable of communicating effectively and stepping into a trusted advisor role.
• Strong customer orientation with a drive to build intimacy with users and their organizations’ needs.
• Data-driven, analytically oriented, with a commitment to process improvement.
• Demonstrated ability to navigate between the business and technical domains of a software implementation project while providing leadership in both areas.
• Excellent presentation and written communication skills with keen attention to detail.

C3 AI provides a competitive compensation package and excellent benefits.

C3 AI is proud to be an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status.