AI-enabled Technical Support Analyst Elevators/Escalators

TK Elevator; Wythenshawe; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

34 days' holiday including bank hols

Company pension scheme

Health Cash Plan

Job summary

TK Elevator in Manchester is seeking an ITS My Technical Agent Analyst to monitor and improve the MyTA AI-enabled technical support capability. You will evaluate AI outputs, challenge incorrect guidance, and translate engineering knowledge into accessible digital guidance for field engineers.

You will work with international ITS and field teams across Europe and Africa, supporting the development of new AI use cases and governance principles for digital technical support.

Qualifications

• NVQ Level 3 or 4 qualification in Elevators and/or Escalators or equivalent experience.
• Strong technical knowledge of elevator/escalator systems and fault-finding processes.
• Ability to communicate complex technical information to technical and non-technical audiences.
• Experience diagnosing technical problems and identifying solutions.
• Willingness to learn new technologies and ways of working.

Responsibilities

• Monitor and evaluate MyTA performance and the quality of its technical responses.
• Review AI-generated technical information for accuracy and usefulness.
• Challenge outputs that don’t make technical sense.
• Analyse user feedback and data to identify patterns and improvement opportunities.
• Develop reporting and visualization tools to understand MyTA usage and value.

Skills

Analytical skills

Problem solving

Communication

Independent worker

Curiosity

Education

NVQ Level 3/4 in Elevators/Escalators

Tools

Knowledge-management platforms

Job description

TK Elevator in Manchester is seeking an ITS My Technical Agent Analyst to monitor and improve the MyTA AI-enabled technical support capability. You will evaluate AI outputs, challenge incorrect guidance, and translate engineering knowledge into accessible digital guidance for field engineers.

You will work with international ITS and field teams across Europe and Africa, supporting the development of new AI use cases and governance principles for digital technical support.