AI-Driven Salesforce Platform Engineer

Live Nation Entertainment; Greater London; On-site; GBP 80,000 - 110,000; Full time

Job summary

Live Nation Entertainment is seeking a Salesforce Platform Specialist to drive global SFDC solutions across our IT and business teams. You will design, build, and maintain Salesforce platforms, leveraging AI-enabled features to automate routine tasks and improve user support.

Based in London, the role collaborates with developers and stakeholders worldwide, delivering scalable, secure solutions while ensuring governance and data protection compliance.

Qualifications

• 4+ years’ experience managing a large global Salesforce instance (Sales Cloud, Service Cloud, Knowledge, Experience, Analytics).
• Salesforce Administrator certification.
• Working knowledge of Salesforce Agentforce, including configuring and monitoring AI agents.
• Familiarity with Salesforce Einstein, Copilot, and Claude for Salesforce.
• Understanding security requirements including SSO and data security; experience with Salesforce data tools.

Responsibilities

• Serve as system administrator for the Salesforce environments (~2000 users), handling user accounts, reports/dashboards, workflows, and configuration.
• Create and update data models, objects, forms, and workflows to support evolving business requirements.
• Configure, deploy, and maintain Salesforce Agentforce agents to automate routines and first-line support.
• Use AI-assisted tools (Einstein, Agentforce, Copilot, Claude) to accelerate knowledge drafting, case resolution, and reporting.
• Ensure all systems and AI tools are secure, compliant, and aligned with governance and security standards.

Skills

Salesforce Admin cert

Agentforce experience

Einstein / AI tools in SF

Salesforce platform knowledge

Security & SSO

GitHub / version control

Platform Developer I cert (bonus)

Salesforce architecture & migrations

Tools

Data Loader

Workbench

GitHub

Job description

Live Nation Entertainment is seeking a Salesforce Platform Specialist to drive global SFDC solutions across our IT and business teams. You will design, build, and maintain Salesforce platforms, leveraging AI-enabled features to automate routine tasks and improve user support.

Based in London, the role collaborates with developers and stakeholders worldwide, delivering scalable, secure solutions while ensuring governance and data protection compliance.