AI-Driven CX Experience Designer (Hybrid London)

Salt; Greater London; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

Salt is seeking an AI & CX Experience Designer to work across client projects in London on a hybrid basis. You’ll use AI to rethink how we understand customers, solve problems and design experiences, not just automate tasks.

You’ll own the delivery of your workflows within briefs, collaborate with the CX practice and demonstrate how AI can become a genuine thinking partner, with hands-on experience using Claude and Gemini.

Qualifications

• Hands-on experience building AI workflows for teams or businesses.
• Deep, hands-on experience with Claude and Gemini, and a good understanding of how different models behave.
• Examples of workflows you've created, or ones you know well and can show your contribution to, including how they were built, tested and what they delivered.
• A genuine curiosity for AI and a love of experimenting with new tools and approaches.
• Systems thinking, and the ability to design repeatable frameworks rather than one-off outputs.
• An understanding of customer experience, service design or human-centred design (a real plus).
• An awareness of AI search and discovery (AEO).

Responsibilities

• Build reusable AI workflows and agents across research, strategy, experience design and prototyping
• Turn agreed CX priorities into working workflows, automations and prototypes, connecting tools and testing the outputs
• Turn customer data and research into insight, spotting patterns, behaviours and new experience opportunities
• Create and evolve CX outputs with AI, from journeys and blueprints to concepts, wireframes and future-state experiences
• Rapidly prototype new experiences, turning ideas into tangible, client-ready journeys, services and interactions
• Design for both human and AI behaviour, shaping how people and AI discover, interpret and interact with experiences
• Experiment with emerging AI tools and techniques, turning what works into practical approaches teams and clients can reuse
• Share learnings and help teams adopt new ways of working

Skills

AI workflow design

CX experience

AI experimentation

Systems thinking

Tools

Claude

Gemini

Job description

Salt is seeking an AI & CX Experience Designer to work across client projects in London on a hybrid basis. You’ll use AI to rethink how we understand customers, solve problems and design experiences, not just automate tasks.

You’ll own the delivery of your workflows within briefs, collaborate with the CX practice and demonstrate how AI can become a genuine thinking partner, with hands-on experience using Claude and Gemini.