AI & CX Experience Designer

Salt; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Salt is seeking a curious, hands-on AI & CX Experience Designer to work across client projects and the CX practice, using AI to rethink how we understand customers and design experiences. The role sits at the intersection of AI, customer experience, research and design, delivering AI-enabled research workflows, data-driven insights, and future-state journeys.

The role requires building AI workflows, prototyping rapidly, and collaborating with a team to turn CX priorities into tangible,

Qualifications

• Hands-on experience building AI workflows for teams or businesses.
• Deep, hands-on experience with Claude and Gemini, and understanding of model behaviours.
• Examples of workflows you’ve created with clear contributions, testing and outcomes.
• Genuine curiosity for AI and love of experimenting with new tools and approaches.
• Systems thinking and ability to design repeatable frameworks.
• Understanding of customer experience, service design, research or human-centred design.
• Awareness of AI search and discovery (AEO).

Responsibilities

• Build reusable AI workflows and agents across research, strategy, experience design and prototyping.
• Turn CX priorities into working workflows, automations and prototypes, connecting tools and testing outputs.
• Turn customer data and research into insight, spotting patterns and new experience opportunities.
• Create and evolve CX outputs with AI, from journeys and blueprints to concepts, wireframes and future-state experiences.
• Rapidly prototype new experiences, turning ideas into tangible, client-ready journeys, services and interactions.
• Design for both human and AI behaviour, shaping how people and AI discover, interpret and interact with experiences.
• Experiment with emerging AI tools and techniques, turning what works into practical approaches teams and clients can reuse.
• Share learnings and help teams adopt new ways of working.

Skills

AI workflows

Claude & Gemini

Showcase workflows

Curiosity about AI

Systems thinking

CX / Service design

AI search & discovery

Tools

Claude

Gemini

Job description

About the Company

Our client is an independent, next-generation creative agency that has spent 18 years partnering with bold, ambitious brands across sectors to deliver creative solutions that drive real growth. They’re a team of 60 people, split between London and the US.

The Role

We’re recruiting for a curious, hands-on AI & CX Experience Designer to work across client projects and the CX practice, using AI to rethink how they understand customers, solve problems and design experiences.

This isn’t a traditional CX or product design role. It sits at the intersection of AI, customer experience, research and design. They’re not looking for someone who just uses AI to work faster. They want someone who has built AI workflows for real teams or businesses and treats AI as a genuine creative and thinking partner.

One week that might mean building an AI-enabled research workflow. The next, turning a large body of customer data into new experience opportunities, rapidly prototyping a future service, or helping a client rethink a customer or employee journey around agents and automation. You’ll own the delivery of your workflows within agreed briefs, with support and collaboration from the wider team.

Our client is a team of proactive problem solvers, constantly experimenting with what AI makes possible. If you get excited by uncertainty, bring your own ideas, and want to help shape what comes next, we’d love to hear from you.

They’re especially keen to talk to people who are deeply immersed in tools like Claude and Gemini, and who are constantly experimenting with how AI can become a better thinking, research and design partner. [Recent AI postgraduates and career changers with strong, hands-on AI projects are also welcome.]

What You’ll Do

• Build reusable AI workflows and agents across research, strategy, experience design and prototyping
• Turn agreed CX priorities into working workflows, automations and prototypes, connecting tools and testing the outputs
• Turn customer data and research into insight, spotting patterns, behaviours and new experience opportunities
• Create and evolve CX outputs with AI, from journeys and blueprints to concepts, wireframes and future-state experiences
• Rapidly prototype new experiences, turning ideas into tangible, client-ready journeys, services and interactions
• Design for both human and AI behaviour, shaping how people and AI discover, interpret and interact with experiences
• Experiment with emerging AI tools and techniques, turning what works into practical approaches teams and clients can reuse
• Share learnings and help teams adopt new ways of working

What You’ll Bring

• Hands‑on experience building AI workflows for teams or businesses, going beyond simple content generation
• Deep, hands‑on experience with Claude and Gemini, and a good understanding of how different models behave
• Examples of workflows you’ve created, or ones you know well and can show your contribution to, including how they were built, tested and what they delivered
• A genuine curiosity for AI and a love of experimenting with new tools and approaches
• Systems thinking, and the ability to design repeatable frameworks rather than one‑off outputs
• An understanding of customer experience, service design, research or human‑centred design (a real plus)
• An awareness of AI search and discovery (AEO)

The Details

• Start date: January 2027
• Location: Hybrid, minimum 2 days/week in the London office
• Contract: Permanent, full-time